Server Assistant - Jason Aldean's, Pittsburgh

Job Overview

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Employment Type

Part-time
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible scheduling
Career development opportunities

Job Description

TC Restaurants is a prominent hospitality group operating a collection of well-known venues in the Nashville area. Their portfolio includes Luke Bryan's 32 Bridge Food + Drink, Lainey Wilson's Bell Bottoms Up, Jason Aldean's Kitchen + Rooftop Bar, Sun Diner, Luigi's City Pizza, Miranda Lambert's Casa Rosa, Tequila Cowboy, and Wanna B's Karaoke Bar. Each of these establishments offers a unique dining and entertainment experience, contributing to Nashville's vibrant food and nightlife scene. TC Restaurants prides itself on delivering excellent service and memorable guest experiences while fostering a dynamic and supportive workplace environment. As a key player in the Nashville hospitality industry, TC Restaurants focuses on maintaining high standards in food quality, beverage service, and customer satisfaction across its multiple venues.

The Server Assistant (SA) role at TC Restaurants is a vital position within the service team, designed to enhance the guest experience through dedicated support to the servers. This position exists in a high-volume, live entertainment environment where teamwork and service excellence are essential. The Server Assistant’s responsibilities include assisting servers with food and beverage delivery, maintaining cleanliness and organization in work areas, and anticipating guests' needs to ensure every visit is unique and enjoyable. This role requires someone who is friendly, efficient, and attentive, capable of working collaboratively with both Front of House (FOH) and Back of House (BOH) teams.

The Server Assistant must possess a thorough knowledge of the menus and operational procedures while consistently upholding sanitation and safety standards. The position demands a hands-on approach toward tasks such as preparing restaurant tables, sanitizing surfaces, and managing service stations. Additionally, the Server Assistant is expected to communicate effectively with guests, teammates, and management, addressing inquiries, resolving issues, and maintaining a positive dining atmosphere.

Moreover, this role offers the opportunity to develop various leadership qualities, including accountability, dependability, teamwork, and communication skills. TC Restaurants emphasizes adherence to policies and professional appearance, encouraging personal and professional growth. The work environment is fast-paced and dynamic, often requiring physical activity such as standing for extended periods, lifting, and mobility.

Employment with TC Restaurants is typically part-time or full-time with an expectation of working varied shifts including nights, weekends, and holidays. Applicants must be at least 18 years old, possess a high school diploma or equivalent, and be eligible to work in the United States. The company also requires compliance with local, state, and federal regulations, including the ability to obtain and maintain any necessary licensing or work cards. The Server Assistant role is essential for maintaining the high standards and reputation of TC Restaurants across its diverse venues, providing a rewarding opportunity for individuals passionate about hospitality and guest service.

Job Requirements

  • High school diploma or equivalent required
  • Proof of eligibility to work in the United States
  • Must be 18+ years of age
  • Adhere to and enforce company, local, state, and government regulations
  • Must be able to obtain and maintain any required licensing or active work cards
  • Ability to stand and move for the duration of a shift
  • Must be able to lift up to 25 pounds and move objects up to 50 pounds
  • Ability to work in indoor and outdoor environments with temperature variations
  • Work may be performed in small areas with limited access
  • Schedule could exceed 30 hours per week and include overtime
  • Work varied shifts including days, nights, weekends, and holidays
  • Ability to tolerate environmental factors such as smoke, noise, flashing lights, and stress

Job Qualifications

  • High school diploma or equivalent
  • Knowledge of food and beverage service
  • Ability to communicate effectively in written and verbal form
  • Experience working in high-volume restaurant or bar preferred
  • Ability to work collaboratively with team members and management
  • Knowledge of sanitation and safety standards
  • Customer service skills

Job Duties

  • Assist restaurant servers in maintaining their tables and assisting guests
  • Provide friendly, efficient, and knowledgeable food and beverage service
  • Maintain complete knowledge of the food and bar menus and support staff procedures
  • Prepare restaurant tables with attention to sanitation and setup
  • Sanitize tabletops, chairs, and floors around tables
  • Understand and accurately read food and beverage orders
  • Ensure food is served according to safety standards
  • Confirm orders are complete with correct preparation, plateware, glassware, garnish, presentation, and utensils
  • Announce the names of food and beverages delivered to guests
  • Carry dishes from bars and tables to kitchen dish area
  • Maintain rapport with FOH and BOH management teams
  • Inform management of complaints, comments, or incidents
  • Communicate effectively with guests, team members, and management
  • Respond to guest inquiries and requests courteously
  • Circulate through work areas to maintain line of sight and atmosphere control
  • Keep tabletops, floors, and service areas clear of dirty items
  • Keep service station and equipment storage organized
  • Complete daily, nightly, weekly, and opening/closing duties
  • Clean spills and waste immediately
  • Observe and anticipate guest needs
  • Adhere to appearance and uniform standards
  • Follow all company and department policies and procedures
  • Perform other job-related duties as assigned

Job Criteria

Experience

No experience required


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