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Server Assistant - Grand Hotel

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $15.20
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Work Schedule

Weekend Shifts
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Benefits

Medical
Dental
Vision
Paid Time Off
Disability insurance
401k with match
Life and AD&D insurance
Employee assistance program
wellness programs
Learning and Development Programs

Job Description

The Grand Hotel at the Grand Canyon is a distinguished establishment located just one mile from the entrance to the iconic south rim of Grand Canyon National Park in Tusayan, Arizona. As the only 3-diamond hotel in the region, The Grand Hotel prides itself on offering exceptional hospitality, combining luxury accommodations with a warm, welcoming atmosphere. The hotel features 121 standard and deluxe rooms, a retail store, and the renowned Canyon Star Steakhouse and Saloon. This unique blend of comfort and adventure makes it a sought-after destination for travelers eager to explore one of the world's most famous natural wonders. The Grand Hotel operates under the umbrella of the Xanterra Travel Collection, a reputable company known for its commitment to preserving natural landmarks while providing visitors with memorable experiences.

As a member of the Food & Beverage team at The Grand Hotel, you will have the opportunity to live, work, and explore in a dynamic environment rich with natural beauty and cultural significance. The hotel offers full-time, year-round employment with a competitive pay rate of $15.20 per hour. The typical schedule for a Restaurant Server Assistant is 32 to 40 hours per week, working five days a week, which will include evenings, weekends, and holidays. This role is ideal for individuals who are enthusiastic about delivering excellent guest service and who thrive in a fast-paced, team-oriented setting.

The position of Restaurant Server Assistant is a pivotal role within the dining service team. It involves responsibilities such as clearing and resetting tables, refilling water glasses, assisting in delivering food, and restocking dining supplies to maintain smooth operation during service hours. The Server Assistant ensures that dining areas are clean, organized, and welcoming, contributing directly to guests' positive dining experiences. This role is essential for maintaining the high standards that The Grand Hotel upholds and plays a significant part in the overall guest satisfaction.

Working at The Grand Hotel offers more than just a job—it is a community experience with numerous employee benefits and perks designed to enhance work-life balance and professional growth. Employees enjoy access to low-cost dormitory-style housing, on-site cafeteria-style meals, free laundry facilities, shuttle service, Wi-Fi, and satellite TV. The hotel also provides a fast-paced and exciting work atmosphere with ample opportunities for upward mobility and career development. Additionally, employees can meet and connect with individuals from diverse backgrounds and from all over the world, enriching their personal and professional lives.

Joining The Grand Hotel team means becoming part of a welcoming community dedicated not only to excellent hospitality but also to environmental stewardship and cultural preservation. The hotel encourages a strong commitment to its Mission Statement and Core Values, emphasizing the importance of exceptional guest service and teamwork. You will be part of a legacy that values respect for the environment and dedication to creating memorable guest experiences. This opportunity is perfect for those who want to combine a love for hospitality with a passion for one of the country’s most treasured natural landmarks.

Job Requirements

  • High school diploma or equivalent
  • Previous restaurant experience preferred
  • Ability to stand and walk for extended periods
  • Ability to lift/carry up to 50 lbs
  • Availability to work evenings, weekends, and holidays
  • Strong communication skills
  • Ability to work in a fast-paced environment
  • Willingness to follow company policies and procedures

Job Qualifications

  • Previous restaurant experience preferred
  • Physical ability to stand, walk, and lift/carry up to 10 lbs constantly
  • Handle and reach outward, lift/carry up to 20 lbs frequently
  • Sit, reach above shoulder, squat/kneel, bend, lift/carry up to 50 lbs occasionally
  • Push/pull up to 100 lbs occasionally

Job Duties

  • Fully understand and support Xanterra Mission Statement and Core Values
  • Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests
  • Set tables according house standards and meal period placements
  • Clear finished tables in an expedient manner
  • Clear set tables of excess settings after guests have been seated
  • Clean area around assigned section throughout the seating period
  • Take dirty used dishes to the dish station and breakdown according to standards for the Kitchen Utility personnel to wash
  • Assist the Servers as needed and/or assigned by the Service Manager
  • Bring any guest complaint(s) or issue(s) to the immediate attention of the Service Manager or Unit Manager
  • When necessary notify the Host/Hostess of vacant tables ready for setting and number of settings needed
  • Complete opening and closing side duties to standard, and assist other Bussers and/or Servers with side duties as needed
  • Become familiar with dining room menus to properly answer any guest questions regarding such
  • Adhere to all prescribed Company, statutory/regulatory policies, and procedures
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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