Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $14.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid holidays
Paid sick leave
401(k) Plan
Job Description
Trilogy Lake Norman: Twin Mills Club is a premier resort facility located in the attractive Huntersville area near Charlotte, North Carolina. This establishment is thoughtfully built with the outdoors in mind, offering a wide array of amenities including indoor and outdoor pools, The Outfitter—a space equipped with kayaks, bikes, and other outdoor gear—and facilities like pickleball and tennis courts. Additionally, guests have access to a fleet of boats on nearby Lake Norman, enhancing their outdoor experience. The feature restaurant, The Foundry, along with the Event Center, welcomes the public for dining reservations and private event bookings, making Trilogy Lake Norman not only a hub for leisure but also a community gathering place. This dynamic and scenic environment provides a beautiful backdrop for both guests and employees alike.
The Server Assistant position at Trilogy Lake Norman provides a unique opportunity to join a vibrant team in a customer-focused role. This position is hourly, paying $14 per hour, and is perfect for individuals who are passionate about hospitality and delivering outstanding service. As a Server Assistant, you will support the dining room staff by ensuring prompt, courteous service and maintaining a welcoming atmosphere for all guests. Reporting directly to the Food & Beverage Supervisor, the role emphasizes teamwork, communication, and efficiency, contributing to an exceptional guest experience. You will be actively involved in clearing and resetting tables, assisting servers when needed, and responding to guest inquiries with enthusiasm and knowledge about the resort and its services.
Working at Trilogy Lake Norman means becoming part of an inclusive team that values honesty, integrity, and respect for individuals. Employees are encouraged to demonstrate initiative, maintain a positive attitude, and uphold the resort's BlueStar core values, including teamwork and a competitive spirit. This role offers valuable experience and growth potential within a lively resort setting, where adaptability and cooperation are key. Being a part of such an engaging environment also means enjoying a flexible schedule that includes evenings and weekends, catering to the needs of the hospitality industry.
In terms of benefits, Trilogy Lake Norman offers full-time team members who work 30 hours or more per week eligibility for comprehensive medical, dental, and life insurance plans after 60 days of full-time employment. Additionally, full-time employees accrue Paid Time Off (PTO) at a rate of 120 hours per year, along with 7 paid holidays annually. Part-time team members accrue Paid Sick Leave in accordance with state guidelines. Importantly, all team members aged 21 and older can participate in the company 401(k) plan after completing 30 days of service. This robust benefits package, combined with a supportive work culture and the opportunity to work in a beautiful outdoor-oriented setting, makes the Server Assistant role at Trilogy Lake Norman an appealing choice for hospitality professionals seeking a rewarding career.
The Server Assistant position at Trilogy Lake Norman provides a unique opportunity to join a vibrant team in a customer-focused role. This position is hourly, paying $14 per hour, and is perfect for individuals who are passionate about hospitality and delivering outstanding service. As a Server Assistant, you will support the dining room staff by ensuring prompt, courteous service and maintaining a welcoming atmosphere for all guests. Reporting directly to the Food & Beverage Supervisor, the role emphasizes teamwork, communication, and efficiency, contributing to an exceptional guest experience. You will be actively involved in clearing and resetting tables, assisting servers when needed, and responding to guest inquiries with enthusiasm and knowledge about the resort and its services.
Working at Trilogy Lake Norman means becoming part of an inclusive team that values honesty, integrity, and respect for individuals. Employees are encouraged to demonstrate initiative, maintain a positive attitude, and uphold the resort's BlueStar core values, including teamwork and a competitive spirit. This role offers valuable experience and growth potential within a lively resort setting, where adaptability and cooperation are key. Being a part of such an engaging environment also means enjoying a flexible schedule that includes evenings and weekends, catering to the needs of the hospitality industry.
In terms of benefits, Trilogy Lake Norman offers full-time team members who work 30 hours or more per week eligibility for comprehensive medical, dental, and life insurance plans after 60 days of full-time employment. Additionally, full-time employees accrue Paid Time Off (PTO) at a rate of 120 hours per year, along with 7 paid holidays annually. Part-time team members accrue Paid Sick Leave in accordance with state guidelines. Importantly, all team members aged 21 and older can participate in the company 401(k) plan after completing 30 days of service. This robust benefits package, combined with a supportive work culture and the opportunity to work in a beautiful outdoor-oriented setting, makes the Server Assistant role at Trilogy Lake Norman an appealing choice for hospitality professionals seeking a rewarding career.
Job Requirements
- High school diploma or equivalent preferred
- One to three months related server experience preferred
- Must meet state and federal minimum age requirement for serving alcohol if applicable
- Current Food Handlers Card
- Ability to read and comprehend simple instructions, short correspondence, and memorandums
- Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
- Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
- Must be self-motivated, follow direction, and able to work independently with little supervision
- Must demonstrate initiative with the ability to think, work, solve practical problems, and make independent decisions based on sound judgment
- Must have good time management, organizational, and follow-up skills
- Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
- This position requires a flexible schedule to include evenings and weekends
Job Qualifications
- High school diploma or equivalent preferred
- One to three months related server experience preferred
- Must meet state and federal minimum age requirement for serving alcohol if applicable
- Current Food Handlers Card
- Ability to read and comprehend simple instructions, short correspondence, and memorandums
- Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
- Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
- Must be self-motivated, follow direction, and able to work independently with little supervision
- Must demonstrate initiative with the ability to think, work, solve practical problems, and make independent decisions based on sound judgment
- Must have good time management, organizational, and follow-up skills
- Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
- This position requires a flexible schedule to include evenings and weekends
Job Duties
- Create a welcoming atmosphere and provide exceptional hospitality by having a working knowledge of the resort facility and dining area to respond to guest questions and speak enthusiastically about other resort services
- Greet guests in an energetic and friendly fashion
- Maintain effective communication with servers and respond to their request for support
- Work as a team
- Clear tables after guests have left
- Take trays of dirty dishes to the kitchen
- Clean and reset tables
- Help servers carry trays of food or clear dishes if requested
- Assure all guest needs are met and excellent service is provided
- Notice and report potential safety issues, issues about cleanliness, or customer concerns to a supervisor
- Perform other duties and responsibilities as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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