Server Assistant (Busser)

Sonesta International Hotels is the 8th largest hotel company in the United States and is rapidly expanding its presence. With a unique mix of full-service and focused-service hotels located in major cities, Sonesta boasts a diverse portfolio that includes owned, managed, and franchised properties. This extensive presence means Sonesta is virtually everywhere guests want to be, providing exceptional hospitality experiences across more than 1000 properties in eight countries. The company thrives on the human aspect of hospitality, delivering services rooted in passion, loyalty, and genuine connections with guests. Sonesta operates with the philosophy "Together We Thrive," emphasizing quality, value, and memorable hospitality to every guest and every stay.

The role of Server Assistant (Bus Attendant) at Sonesta International Hotels is key to enhancing the overall dining experience. This position demands dedication to consistently delivering high-quality service in the hotel’s food service venues. The Server Assistant supports the restaurant team by setting up, servicing, and breaking down food and beverage areas, maintaining a high standard of cleanliness, organization, and guest satisfaction. Responsibilities also include assisting Restaurant Servers by cleaning guest tables and surrounding areas, ensuring a seamless dining service experience.

A Server Assistant must be passionate and engaged, anticipating guest needs and elevating the hospitality experience by following Sonesta's GUEST model: Greet guests warmly with a smile, Use eye and ear contact while addressing guests by name, Establish and anticipate guest needs, Solve and own requests or complaints, and Thank guests sincerely. Additionally, the Server Assistant is expected to foster solid relationships with colleagues, treating everyone with respect and dignity to maintain a positive workplace environment.

Candidates for this role should have 1-2 years of restaurant experience, showcasing a strong track record of delivering exceptional guest service. Communication skills are vital, as the position involves frequent interaction with guests and team members, alongside adherence to training and safety requirements. Professional appearance and demeanor are crucial to uphold the company’s standards.

Sonesta also offers competitive pay and a comprehensive benefits package that supports the health and financial well-being of employees and their families. Benefits include medical, dental, and vision insurance; health savings accounts with company match; 401(k) retirement plans also featuring a company match; paid vacation and sick days; hotel discounts, and various employee perks. The company values diversity and provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Joining Sonesta means becoming part of a vibrant team dedicated to delivering outstanding hospitality and creating memorable guest experiences. The Server Assistant role is integral to this mission, combining dedication, skills, and a passion for service to help Sonesta maintain its reputation as a leading hotel company.