Server Assistant

The Ritz-Carlton Portland, a prestigious luxury hotel located at 900 SW Washington St, Portland, Oregon, is renowned globally for its exceptional service and commitment to guest satisfaction. As a part of Marriott International's portfolio of distinguished brands, The Ritz-Carlton sets the standard for luxury hospitality by providing unforgettable experiences to its guests through meticulous attention to detail, an empowering corporate culture, and a team-oriented work environment. The hotel boasts more than 100 award-winning properties worldwide, each dedicated to delivering personalized, top-tier service that fosters guest loyalty and brand excellence.

This particular opportunity is a part-time, non-management position within the Food and Beverage and Culinary department. The role focuses on ensuring that every guest receives an extraordinary experience from the moment they arrive until their departure. The position is for a Guest Service Expert who will play a vital role in creating lasting memories for guests beyond simply serving food and beverages. These experts take initiative to offer a wide range of services, including setting tables, assisting in kitchen operations, cleaning work areas, and replenishing supplies to maintain seamless service flow.

The position requires a professional approach toward maintaining the highest standards of quality, safety, etiquette, and appearance as outlined by The Ritz-Carlton standards. The role is physically demanding, involving standing, sitting, walking on varied surfaces, lifting or moving items weighing less than 50 pounds without assistance, and performing movements that require bending, twisting, stretching, and crouching. Guest Service Experts must review menus, ensure accurate food and beverage information, and engage fully in all assigned tasks to guarantee guest satisfaction and optimal hotel operation.

Beyond day-to-day duties, the successful candidate will be expected to uphold and live by The Ritz-Carlton's 'Gold Standards,' which include the employee promise, credo, and core service values. These standards guide every action and interaction, cultivating a culture that empowers every associate to be creative, kind, and compassionate. The role presents an exciting career development opportunity where employees are encouraged to grow professionally while being part of a passionate team dedicated to luxury hospitality excellence.

At The Ritz-Carlton, diversity and inclusion are cornerstones of the company culture. The hotel actively promotes an environment where all associates feel welcomed and valued regardless of their background. The organization is committed to equal employment opportunities without discrimination based on disability, veteran status, or other legally protected characteristics. This culture of respect and cultural fusion strengthens the brand's reputation as a world leader in luxury hospitality.

The work schedule is part-time with a preference for open availability to accommodate the dynamic needs of the hospitality environment. This role does not require any prior supervisory experience, nor licenses or certifications. While prior experience in food service environments is appreciated, it is not mandatory. A high school diploma or equivalent (such as a General Educational Development certificate) is preferred, laying a strong foundation for success in this customer-facing hospitality position.

As a Guest Service Expert at The Ritz-Carlton Portland, you will contribute significantly to the hotel’s legacy of delivering luxury experiences that guests remember long after their stay. This role promises personal and professional fulfillment through engagement with diverse tasks, comprehensive training in luxury service standards, and the chance to be part of a global team that embodies excellence and hospitality innovation. Joining this team means becoming part of a meaningful career journey where you can perform your best work, fulfill your purpose, connect with an incredible worldwide team, and evolve into the best version of yourself.