Server Assistant

The Ritz-Carlton Portland, located at 900 SW Washington St, Portland, Oregon, is part of the prestigious Ritz-Carlton brand, renowned globally for its dedication to luxury hospitality and exceptional guest experiences. Operated under the umbrella of Marriott International, a leader in the hospitality industry with over 100 award-winning properties worldwide, The Ritz-Carlton Portland prides itself on delivering unparalleled service that stays with guests long after their visit. This iconic hotel is committed to maintaining the highest standards of quality, professionalism, and guest satisfaction, making it a coveted destination for travelers and a distinguished workplace for hospitality professionals.

The Ritz-Carlton brand is recognized for its Gold Standards, which serve as the foundation of its culture and guide every employee to exceed expectations through thoughtful and gracious service. Employees at The Ritz-Carlton are empowered to be creative, compassionate, and dedicated to crafting memorable experiences for every guest. The company actively fosters an inclusive, diverse work environment where associates’ unique backgrounds, talents, and experiences are celebrated, ensuring equal opportunity and a supportive workplace for all. This culture of excellence and respect among team members drives the hotel's continued success as a global leader in luxury hospitality.

The position available is for a Guest Service Support Expert in the Food and Beverage category, offered on a part-time basis at this non-management level. This role is critical in supporting the seamless operation of food and beverage services at the hotel. The Guest Service Support Expert is responsible for a variety of tasks that contribute to creating an exceptional dining experience for guests. These tasks include setting tables, assisting the kitchen staff, cleaning work areas, and replenishing supplies. The role is dynamic and requires a proactive attitude to ensure that all food and beverage services run smoothly and efficiently.

This job demands employees to be physically active, requiring them to stand, sit, or walk for extended periods on various surfaces, some of which may be uneven or slippery. The role also involves handling objects weighing up to 25 pounds independently or up to 50 pounds with assistance, and requires repetitive motions such as bending, twisting, pulling, and stooping. Beyond physical demands, the expert will manage menus by reading and visually verifying information to assist guests better. This hands-on position requires attention to detail, professionalism in appearance and communication, and adherence to all company policies and safety standards.

Candidates ideally have a high school diploma or GED equivalent, although no previous work experience in food and beverage is mandatory, prior related experience is preferred. The company does not require supervisory experience or certifications for this role, making it accessible for individuals seeking to start or build their careers in hospitality. The Ritz-Carlton values open availability to meet its dynamic scheduling needs and emphasizes the importance of teamwork and a guest-focused mindset.

By joining The Ritz-Carlton Portland as a Guest Service Support Expert, individuals become part of a global team dedicated to luxury service excellence. They will embody the Gold Standards such as the Employee Promise, Credo, and Service Values, ensuring that every guest interaction is warm, respectful, and personalized. The Ritz-Carlton promises its employees a supportive environment where they can be proud of their work, grow professionally, and contribute to creating lifelong memories for guests. This role offers an exceptional opportunity to join a prestigious hospitality brand known for its commitment to quality, service, and employee development.