Server Assistant

The Thirsty Camel Lounge, located within The Phoenician a Luxury Collection Resort Scottsdale in Arizona, offers an exceptional environment for both guests and employees in a premier hospitality setting. The Phoenician Resort is known for its exquisite luxury accommodations, world-class amenities, and an unwavering commitment to delivering outstanding service. As part of Marriott International's Luxury Collection, this resort provides a unique blend of cultural heritage, sophisticated atmosphere, and a high standard of hospitality that caters to discerning travelers from around the world. This notable establishment thrives on a dedication to creating memorable experiences, combining historic elegance with modern luxury.

At The Thirsty Camel Lounge, the role of Guest Service Support Expert is vital to maintaining the fluid operations that enable the delivery of an exceptional guest experience. This full-time, non-management position focuses on supporting the food and beverage services that complement the lounge's fine offerings. Serving in this capacity involves more than just basic service duties; it demands a proactive approach to ensuring that the environment is welcoming, orderly, and efficient. Guest Service Support Experts are responsible for a variety of tasks including setting tables to precise standards, assisting kitchen staff when needed, replenishing supplies promptly, and maintaining cleanliness in work areas. This role supports the seamless interaction between guests and service staff, ensuring that every transaction feels integrated into the overall hospitality experience.

This position requires personnel to be active and mobile throughout their shifts, as operating in a fast-moving environment is central to success. Employees must stand, walk, or sit for extended periods and navigate various surfaces to meet operational needs. On a physical demand level, the role involves moving, lifting, carrying, pushing, or pulling objects up to 25 pounds independently and up to 50 pounds with assistance, which calls for good strength and endurance. Moreover, working in this role entails adhering strictly to safety protocols, company policies, and quality standards. Appearance and communication must consistently reflect professionalism to uphold the distinguished image of The Phoenician Resort.

The position does not require previous supervisory experience but does benefit from prior experience in food and beverage environments, with customer service experience being strongly preferred. Educationally, candidates should have a high school diploma or equivalent, ensuring a foundation upon which to build skills valuable in hospitality roles. The atmosphere at The Thirsty Camel Lounge is collaborative and inclusive, welcoming associates from diverse backgrounds and fostering an environment where every team member’s unique perspective is valued.

Working at The Phoenician a Luxury Collection Resort Scottsdale means joining a historic and globally recognized group that epitomizes luxury and quality in hospitality. The company values equal opportunity and mutual respect, and it is committed to non-discrimination policies underscored by legal compliance. Joining this team offers an opportunity not just to work, but to grow personally and professionally in a globally minded culture. The Luxury Collection Hotels & Resorts portfolio, a part of Marriott International, includes over 120 properties in more than 35 countries, each combining historic significance and local flavor to offer guests authentic experiences that create lasting memories.

Being a Guest Service Support Expert at The Thirsty Camel Lounge means playing a crucial role in the day-to-day successes of an industry leader in luxury hospitality. If you are passionate about exceptional guest experiences, enjoy being part of a dynamic team, and are enthusiastic about contributing to an environment where your work impacts memorable hospitality moments, this role allows you to do your best work, begin your purpose, belong to a global community, and become the best version of yourself.