Server Assistant

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Training and Development
Career advancement opportunities

Job Description

Marriott International is a global leader in the hospitality industry, renowned for its commitment to exceptional guest service and innovation in hotel management. As a diversified hospitality company, Marriott operates a broad portfolio of brands, including the distinguished JW Marriott brand, which is known for its luxury properties located in gateway cities and distinctive resort locations worldwide. Marriott Hotels emphasize hospitality, comfort, and creating memorable experiences for guests through excellent services and attention to detail. This commitment extends to the work environment, where associates are valued for their diverse backgrounds and celebrated for their unique contributions. Marriott fosters an inclusive and equitable workplace dedicated to the personal and professional growth of its employees, ensuring that every team member feels they belong and can thrive. At Marriott, the belief is that happy associates lead to happy guests, and this philosophy underpins its approach to training, development, and daily operations.

The Guest Service Support Expert role at Marriott Hotels embodies the spirit of hospitality beyond simply serving food and beverages. It is a dynamic position that involves contributing to the overall guest experience by providing essential support for food and beverage operations. This includes setting tables, assisting kitchen staff, cleaning and replenishing work areas, and ensuring seamless transactions that enhance the dining experience. The role requires individuals to be active and physically capable, as it involves standing, sitting, and walking for extended periods, navigating various types of surfaces, and performing physical tasks such as lifting, carrying, and reaching. The Guest Service Support Expert must adhere strictly to safety protocols, company policies, and quality standards while maintaining a neat and professional appearance. This position does not require prior supervisory experience or certifications but values previous experience in a food and beverage environment.

Serving as a Guest Service Support Expert at Marriott is not just about fulfilling job duties but about creating memorable moments that align with the company's legacy of hospitality. Employees in this role help maintain the smooth operation of food and beverage services, contributing to an environment where guests feel valued and well-cared for. Marriott's culture encourages associates to take initiative and collaborate effectively, ensuring a welcoming atmosphere for guests. This role offers an opportunity to develop customer service skills, gain experience in a renowned hospitality company, and be part of a global team committed to the highest standards of service and teamwork. Marriott International actively promotes equal opportunity employment and inclusivity, making it an ideal employer for individuals looking to grow in the hospitality industry while working in a supportive and diverse environment.

Job Requirements

  • high school diploma or GED equivalent
  • no prior related work experience necessary
  • willingness to work flexible hours
  • capability to stand, sit, or walk for extended durations
  • ability to lift up to 25 pounds independently and 50 pounds with assistance
  • adherence to professional appearance and communication
  • ability to follow safety guidelines

Job Qualifications

  • high school diploma or GED equivalent
  • no supervisory experience required
  • previous experience in food and beverage environment preferred
  • ability to work on feet for extended periods
  • strong communication skills
  • ability to follow company policies
  • commitment to quality and safety standards

Job Duties

  • set tables before guests arrive
  • assist kitchen staff as needed
  • clean work areas and replenish supplies
  • manage menus and verify information
  • maintain safety and quality standards
  • communicate professionally with guests and team members
  • perform physical tasks such as lifting, carrying, pushing, and pulling objects

Job Criteria

Experience

Entry Level (1-2 years)


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