Server Assistant

The Ritz-Carlton, a distinguished and globally recognized luxury hotel brand under the Marriott International umbrella, is committed to delivering exceptional hospitality experiences. With over 100 award-winning hotels worldwide, The Ritz-Carlton sets the gold standard for luxury service, embodying a philosophy that blends elegance, warmth, and personalized care to create unforgettable moments for guests. The company values diversity, inclusivity, and a collaborative environment that fosters growth and creativity among its associates. As a leader in the luxury hospitality sector, The Ritz-Carlton prides itself on maintaining a welcoming atmosphere that encourages associates to empower themselves and others, elevating the guest experience through exceptional service and attention to detail.

The opportunity at The Ritz-Carlton in Charlotte, North Carolina, is for a full-time, non-management position within the food and beverage service team known as Guest Service Experts. This role goes beyond merely serving food; it is about curating a memorable and unique guest experience that complements exquisite cuisine and beverages. Guest Service Experts take the initiative to provide an array of services that enhance guests' enjoyment, whether it is setting tables, assisting in the kitchen, cleaning work areas, or replenishing supplies. These responsibilities combine to ensure that every aspect of service contributes positively to the overall guest experience.

In this dynamic role, candidates should expect to be physically active during their shifts, standing, sitting, walking on various surfaces, and engaging in a range of physical movements such as bending, lifting, carrying, pushing, and reaching. The ability to perform these tasks accurately and reliably is essential for the satisfaction of guests and the smooth operation of the hotel. Furthermore, maintaining professional standards in appearance, communication, and adherence to company policies is critical. Guest Service Experts also embrace the company's Gold Standards, including the Employee Promise, Credo, and Service Values, which form the foundation of the culture that drives The Ritz-Carlton's success. Employees are empowered to be creative, kind, and compassionate, fostering an environment where both associates and guests thrive.

Joining The Ritz-Carlton means becoming part of a global team committed to exceptional luxury service. Associates are not only given the tools to perform their best work but also the opportunity to grow personally and professionally in a diverse, inclusive workplace. The organization supports equal employment opportunities and respects all individuals regardless of disability, veteran status, or other legally protected characteristics. This role offers a chance to be proud of the work you do and the team you belong to while advancing your career within a prestigious hospitality group.