Server - Acre 41

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid parental leave

Daily Pay Option

Employee assistance program

401(k) with Company Match

vacation

Paid Time Off

Complimentary wellness tools

Unlimited referral bonuses

Leadership development

Tuition Reimbursement

Employee Discounts

Job Description

White Lodging is a distinguished hospitality company that develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants across some of the most desirable cities in the United States. Known for its commitment to creating exceptional experiences for guests, White Lodging fosters an environment where employees can thrive and grow within the hospitality industry. The Otis Hotel Austin, one of its prestigious locations, offers an engaging work culture where staff can leverage advanced scheduling technology, allowing the flexibility to swap or pick up shifts easily via an app. This innovative approach aims to provide team members with a better work-life balance while pursuing their passion in food and beverage service.

The role available at Otis Hotel Austin centers around delivering high-quality service to guests, ensuring memorable dining experiences by engaging customers through friendly conversation, intuitive menu suggestions, and maintaining an engaging atmosphere. Employees in this position are entrusted with responsibilities that include managing setup, side work, and closing duties, being knowledgeable about menu items and preparation methods, and ensuring guest satisfaction with food and beverage presentation. The role demands a professional appearance and a dedication to fostering a safe and cooperative work environment. Additionally, candidates will gain the opportunity to work with a supportive team, enjoying an environment that promotes personal growth and hospitality excellence. This full-time opportunity also highlights a dynamic workplace where working under pressure is handled with a positive, team-player mindset. Benefits include medical, dental, and vision insurance from day one, paid parental leave, and a 401(k) plan with company match, among others. White Lodging values diversity and inclusion, ensuring a welcoming and equitable atmosphere for all associates, making this an ideal opportunity for individuals seeking to develop their careers in the hospitality industry.

Job Requirements

High school diploma or equivalent preferred
Ability to work flexible hours including weekends and holidays
Physical stamina to stand and move quickly for extended periods
Good communication skills
Previous experience in customer service preferred but not mandatory
Must be able to use scheduling app for shift management

Job Qualifications

Outgoing and social personality
Excellent communication and listening skills
Passion for service with a positive, can-do attitude
Ability to handle high volume and work under pressure with a team-player mindset
Previous restaurant or customer service experience is helpful but not required
Ability to stand and move at a fast pace for long periods of time
Availability to work weekends and holidays as necessary

Job Duties

Provide high quality service to all guests, creating personal connections through friendly conversation, intuitive suggestions, and engaging surroundings
Complete all necessary set up, side work, and closing duties
Be knowledgeable of all menu items, contents, preparation methods, and garnishes
accurately answer any guest questions
Ensure guest satisfaction with food and drink quality and presentation
Promote teamwork and contribute to creating a friendly and safe work environment
Process all payment methods and complete end-of-shift paperwork
Maintain a neat and professional personal appearance as an ambassador of our establishment
Anticipate guest needs and offer exemplary hospitality
Perform other duties as assigned