Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $11.00 - $18.50
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Work Schedule

Standard Hours
Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional development opportunities

Job Description

The Berkshire Room, a distinguished member of The Fifty/50 Restaurant Group, is a premier dining destination known for its exceptional culinary offerings and impeccable service. As part of a renowned restaurant group, The Berkshire Room prides itself on creating memorable dining experiences for guests by combining a warm, inviting atmosphere with sophisticated cuisine and a commitment to excellence. The Fifty/50 Restaurant Group has a reputation for managing an impressive portfolio of restaurants that focus on high-quality food, innovative menus, and outstanding customer service. This commitment to guest satisfaction ensures that each visit to The Berkshire Room is a remarkable event, reflective of both the establishment's culinary expertise and its dedication to hospitality.

As a Server at The Berkshire Room, you will be a vital part of our team, responsible for managing your designated section during service hours. Your primary role is to ensure guests feel special and valued by anticipating their needs and delivering exceptional service. This position demands a proactive approach to customer care, a deep understanding of menu items, and a passion for creating memorable dining experiences. You will engage with guests warmly, making recommendations, answering questions, and attentively taking and delivering orders. Your utilization of our point-of-sale system ensures accuracy and efficiency in processing orders and payments.

This full-time role requires you to work collaboratively with other team members, including bussers and kitchen staff, to maintain a seamless flow of service. Maintaining cleanliness and organization within the restaurant is essential, as is adhering to health and food safety standards. Your ability to stay positive, professional, and composed in busy or stressful situations is critical to sustaining the high standards of The Berkshire Room. Physical stamina is necessary as the role involves frequent mobility, lifting, bending, reaching, and working in various temperature environments.

By joining The Berkshire Room, you become part of a team that values excellent customer service, teamwork, and a passion for food and hospitality. This position offers the opportunity to grow within a dynamic restaurant group renowned for its vibrant atmosphere and dedication to quality. Employees benefit from a supportive work environment where their contributions directly impact guest satisfaction and the overall success of the establishment. If you are committed to providing stellar service and thrive in a fast-paced, guest-focused environment, The Berkshire Room welcomes you to apply and contribute to our ongoing success.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a restaurant or hospitality role preferred
  • Ability to exert well-paced and frequent mobility for periods up to 8 hours
  • Ability to lift up to 20 pounds frequently
  • Ability to work in both warm and cool environments
  • Ability to tolerate potential allergens such as peanut products, egg, dairy, gluten, soy, seafood and shellfish
  • Strong communication skills
  • Ability to stay calm and composed in stressful situations

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a restaurant or hospitality role preferred
  • Knowledge of food and beverage menus
  • Strong communication and interpersonal skills
  • Ability to multitask effectively in a fast-paced environment
  • Familiarity with point-of-sale (POS) systems
  • Customer service orientation
  • Ability to work well in a team environment
  • Understanding of health and safety regulations
  • Positive attitude and professional appearance

Job Duties

  • Greet and spiel each table in a warm and welcoming manner
  • Make recommendations and answer questions regarding food and beverages
  • Take food and beverage orders from guests
  • Write down orders, repeat them, and enter them correctly into the POS
  • Frequently check in on your tables to ensure they are enjoying all aspects of their experience
  • Accept guest payments, process credit cards and make change if applicable
  • Assist your busser and other team members in clearing plates and silverware or running food and drinks to ensure all guests have a great experience
  • Learn all of the ingredients and allergies in our food and drink menu
  • Maintain cleanliness in all areas of the restaurant including counters, sinks, utensils, shelves and storage areas
  • Assist the restocking and replenishment of restaurant inventory and supplies
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
  • Comply with health and food safety standards, restocking items and cleaning
  • Provide great customer service and follow Fifty/50 Restaurant Group policies and procedures
  • Be positive, upbeat and personable at all times while working
  • Be able to stay calm and collected in what could at sometimes be a stressful environment
  • Must be able to exert well-paced and frequent mobility for periods of up to 8 hours or as needed
  • Be able to lift up to 20 pounds frequently
  • Will frequently reach, bend, stoop, carry, finely manipulate and key in data
  • Work in both warm and cool environments
  • High levels of noise from music, guest and employee traffic
  • Must be able to tolerate potential allergens including peanut products, egg, dairy, gluten, soy, seafood and shellfish

Job Criteria

Experience

Entry Level (1-2 years)


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