Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $9.75 - $16.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

50 percent dining and carryout discount
40 percent retail wine discount
20 percent discount on retail and private events
Monthly wine tastings for two
Medical insurance
Dental Insurance
Vision Insurance
telehealth
401K with company match
Paid Time Off
flexible schedules
early pay access
Wellness Support
mental health support
Wine and Culinary Education
Career Growth Flight Plan
Team member rewards
Milestone recognition
Referral bonuses

Job Description

Cooper's Hawk is a distinct lifestyle brand that artfully combines a Napa-style tasting room with a wine-inspired retail experience alongside a modern, casual full-service restaurant, bar, and private event space. Since its inception in 2005, Cooper's Hawk has been dedicated to delivering an unparalleled dining experience by focusing on a scratch-kitchen approach where every menu item is carefully crafted to complement their award-winning wines. Their unique concept extends beyond just food and wine offerings, encompassing an expansive Wine Club—perhaps the largest in the world—that delivers exclusive membership benefits including curated dining and travel experiences. Moreover, the company recently expanded its culinary footprint by introducing Piccolo Buco by Cooper's Hawk, a venture bringing the rich, vibrant flavors of Rome to their guests, further enriching the lifestyle brand they have built.

At Cooper's Hawk, servers hold a pivotal role that transcends traditional order-taking. They are the curators of unforgettable guest experiences, embodying a high standard of uncompromising hospitality. Serving with warmth, professionalism, and knowledge, Cooper's Hawk servers are responsible for fostering memorable moments that connect, delight, and inspire guests. This role involves guiding customers confidently and thoughtfully through their culinary journey, which includes expertly navigating the menu, wines, and the many benefits of the Cooper's Hawk Wine Club. The environment is team-oriented, encouraging collaboration among kitchen staff, bartenders, hosts, runners, and managers to create harmonious service.

The position is ideal for individuals who are passionate about hospitality, enjoy engaging with guests through personalized service, and thrive in a fast-paced, upscale casual dining atmosphere. Servers at Cooper's Hawk benefit from comprehensive support, including thorough training on food and wine knowledge, seamless use of POS systems, and adherence to high standards regarding service and safety, especially concerning alcohol service. To support their team, Cooper's Hawk provides a competitive benefits package including medical, dental, and vision coverage, wellness and mental health programs, 401k with company match, paid time off, and flexible scheduling options.

The role also offers various perks such as significant dining and retail discounts, monthly wine tastings for two, opportunities for career growth through a structured flight plan, and numerous rewards including milestone recognition and referral bonuses. Candidates should be at least 21 years old with six months of server experience, preferably in full-service or upscale casual dining environments. A genuine passion for hospitality, teamwork, and the ability to multitask in a dynamic setting are essential qualities. The server must be capable of lifting up to 40 pounds and standing for extended periods up to 10 hours. English proficiency is required along with flexible scheduling that includes weekends and some holidays.

Cooper's Hawk is an equal opportunity employer that carefully evaluates compensation based on multiple factors, ensuring fair pay and benefits for all employees. Their hiring process respects diversity and inclusion, providing reasonable accommodations throughout. This position is not merely about fulfilling duties but about enriching guest experiences, representing a brand that celebrates fine wine, culinary excellence, and welcoming hospitality. Join Cooper's Hawk to become part of a vibrant team that is redefining casual dining and creating cherished memories for every guest.

Job Requirements

  • at least 21 years of age
  • six months of server experience
  • flexible availability including weekends and some holidays
  • ability to lift 40 pounds
  • ability to work on feet up to 10 hours
  • must be able to read, write, and understand English

Job Qualifications

  • at least 21 years of age
  • six months of server experience
  • experience in full service or upscale casual dining preferred
  • comfort speaking about food, wine, and the Wine Club program
  • passion for hospitality and working as part of a team
  • ability to multitask and stay calm in a fast-paced setting
  • ability to lift 40 pounds and work on feet up to 10 hours
  • must be able to read, write, and understand English
  • flexible availability including weekends and some holidays

Job Duties

  • arrive on time and in proper uniform standards
  • know the menu, wine list, and steps of service
  • use the POS system and handle payments with accuracy
  • understand the benefits of Cooper's Hawk Wine Club and its offerings
  • follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
  • jump in where needed to help the team
  • serve food and drinks with speed and care
  • follow legal guidelines for alcohol service
  • take initiative to solve problems and support the guest experience
  • anticipate the needs of guests and fellow team members
  • communicate clearly with the kitchen, hosts, runners, bartenders, and managers
  • help the team stay coordinated and focused
  • welcome every guest with warmth, use guests names, celebrate milestones
  • answer questions and make recommendations that feel genuine
  • use your Wine Club knowledge to educate the guest on its perks and invite them to join
  • see the person, not just the task
  • find small ways to delight the guests
  • share the story of our Wine Club and invite guests to join
  • introduce wine tastings and help guests enhance their experience
  • let your personality shine and leave your signature on every interaction

Job Criteria

Experience

Mid Level (3-7 years)


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