Server

Bossier City, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

Job Description

Buffalo Wild Wings is a leading sports bar and restaurant franchise in the United States, known for its vibrant atmosphere, extensive menu of wings and other American-style dishes, and wide selection of beers and beverages. The establishment focuses on creating memorable social experiences, primarily by bringing friends and families together to enjoy good food, exciting sports events, and community-driven events. The company prides itself on its commitment to quality food, exceptional customer service, and fostering an inclusive and fun environment for guests and team members alike. With numerous locations nationwide, Buffalo Wild Wings offers a dynamic work environment for individuals passionate about the foodservice industry and delivering excellent guest experiences.

The Server role at Buffalo Wild Wings is a vital position responsible for ensuring that every guest's visit is memorable and enjoyable by delivering excellent customer service. This role involves interacting directly with customers, engaging them by describing menu items and promotions, taking accurate orders, and efficiently delivering food and beverages. Servers are also responsible for processing payments and upholding safety and cleanliness standards. This position is designed for those who are energetic, personable, and committed to upholding the company’s standards of service and hospitality. The job demands a balance of teamwork, individual initiative, and adherence to operational procedures, including alcohol compliance and food safety regulations. Servers contribute directly to the restaurant’s revenue growth and reputation by enhancing customer satisfaction and promoting menu items through upselling techniques. Those in this role should possess excellent communication skills, the ability to multitask effectively under fast-paced conditions, and a genuine enthusiasm for customer service. The role typically requires physical stamina as it involves standing and moving for extended periods and handling restaurant utensils and equipment. The Server position is essential for maintaining the smooth day-to-day operations of the restaurant and supporting the overall guest experience strategy at Buffalo Wild Wings. Employment type and salary details are generally determined based on location and experience, offering competitive hourly wages with opportunities for tips and incentives.

Job Requirements

Minimum one year of experience in a server position within the restaurant business preferred
Ability to stand and exert fast-paced mobility for periods of up to 4 hours
Basic knowledge of beer, wine and spirits and standard drink recipes
Strong verbal communication and listening skills
Ability to multitask and work well under pressure
Maintain a calm and tactful demeanor when dealing with guests
Ability to work cooperatively within a team
Willingness to assist team members and take additional tasks as needed
Compliance with age verification for alcohol service
Practice safe food handling and cleanliness
Adhere to PCI credit card compliance
Ability to lift items up to 25 pounds
Capable of frequent standing, walking, carrying, lifting, pushing, pulling, stooping, bending, reaching, handling, and twisting as required by the job

Job Qualifications

Guest service mentality
Strong verbal communication and listening skills
Self starter who is energetic and flexible
Maintains a calm, tactful demeanor when dealing with difficult situations
Prioritizes responsibilities and achieves results through multitasking
Forms strong working relationships within team
Identifies additional tasks to be completed and willingly assists others
Follows direction with focused attention
Basic knowledge of beer, wine and spirits and standard drink recipes required
Minimum one year of experience in a server position within the restaurant business preferred

Job Duties

Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community
Inform guests of specials and/or promotions, answering questions and making suggestions when asked
Use up-selling techniques with every guest to enhance experience
Address guest concerns and inform manager
Promote excellence, cooperation and teamwork within the company
Support and assist team members
Set-up, maintain and operate dining and bar areas
Check guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages
Adhere to standardized portion sizes, quality standards and department rules and procedures
Take drink and food orders and accurately input into register system
Ensure the correct drinks and food ordered are delivered to the table/guest
Collect payment and make correct change or process credit card transactions
Practice safe food handling and cleanliness standards at all times
Sweep, wet mop and/or brush floors, as needed or directed by manager
Bus tables and ensure marketing materials and menus are positioned appropriately
Ensure PCI credit card compliance
Unload trucks, pallets, and cases of food and beverage and put in assigned locations
Other duties as assigned