Server

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

Job Description

Buffalo Wild Wings is a leading casual dining restaurant and sports bar chain that is well-known for its vibrant atmosphere where friends gather to enjoy wings, drinks, and sports. Founded in 1982, the company has grown to become a popular destination for sports enthusiasts and food lovers alike, offering a wide range of sauces, seasonings, and beverages tailored to complement their signature wings. The brand emphasizes creating memorable social experiences and legendary customer service, making it a top choice in the restaurant and hospitality industry. Buffalo Wild Wings prides itself on fostering a lively and inviting environment where guests can... Show More

Job Requirements

Minimum age of 19 or 20 years based on local laws for alcohol service
High school diploma or equivalent preferred
Prior experience in a restaurant server role preferred
Ability to stand and walk for long periods
Ability to carry and lift up to 25 pounds
Ability to operate point-of-sale and cash handling systems
Availability to work evenings, weekends, and holidays
Strong interpersonal and communication skills

Job Qualifications

Guest service mentality with a genuine desire to serve the customer
Strong verbal communication and listening skills
Energetic, flexible self-starter
Maintains a calm, tactful demeanor when dealing with difficult situations
Able to prioritize responsibilities and achieve results through multi-tasking
Builds strong working relationships within team
Identifies additional tasks to be completed and willingly assists others
Follows direction with focused attention
Basic knowledge of beer, wine and spirits and standard drink recipes
Minimum one year of experience in a server position within the restaurant business preferred
Ability to stand and exert fast-paced mobility for periods up to 4 hours

Job Duties

Inspire legendary experiences between friends for guests by creating an atmosphere of happiness and a sense of community
Inform guests of specials and/or promotions, answering questions and making suggestions when asked
Use up-selling techniques with every guest to enhance experience
Address guest concerns and inform manager
Promote excellence, cooperation and teamwork within the company
Support and assist team members
Set-up, maintain and operate dining and bar areas
Check guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages
Adhere to standardized portion sizes, quality standards and department rules and procedures
Take drink and food orders and accurately input into register system
Ensure the correct drinks and food ordered are delivered to the table/guest
Collect payment and make correct change or process credit card transactions
Practice safe food handling and cleanliness standards at all times
Sweep, wet mop and/or brush floors as needed or directed by manager, posting wet floor sign to mopped floors
Buss tables and ensure marketing materials and menus are positioned appropriately
Ensure PCI credit card compliance
Unload trucks, pallets, and cases of food and beverage and put in assigned locations
Perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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