Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development
Job Description
Buffalo Wild Wings is a leading casual dining restaurant and sports bar chain that is well-known for its vibrant atmosphere where friends gather to enjoy wings, drinks, and sports. Founded in 1982, the company has grown to become a popular destination for sports enthusiasts and food lovers alike, offering a wide range of sauces, seasonings, and beverages tailored to complement their signature wings. The brand emphasizes creating memorable social experiences and legendary customer service, making it a top choice in the restaurant and hospitality industry. Buffalo Wild Wings prides itself on fostering a lively and inviting environment where guests can enjoy great food, celebrate sports events, and build lasting friendships.
The Server role at Buffalo Wild Wings is an essential position focused on delivering outstanding guest experiences that align with the company’s mission to inspire legendary moments between friends. This role is full-time or part-time, and compensation typically includes an hourly wage supplemented by tips, delivering a competitive income opportunity for individuals passionate about customer service and the food and beverage industry. The server acts as the face of the restaurant, engaging guests with enthusiasm and professionalism from the moment they arrive until they leave. Responsibilities include describing menu items and specials, taking accurate food and drink orders, ensuring timely and precise delivery, and handling payment transactions with care and accuracy.
Effective servers at Buffalo Wild Wings also have a responsibility to support regulatory compliance, particularly in checking guest identification to ensure the legal consumption of alcoholic beverages. They work collaboratively with team members, promoting cooperation and teamwork to maintain a smooth and efficient dining operation. This role demands physical stamina, as servers frequently stand, walk, and carry items during fast-paced shifts that require multi-tasking and attentive customer service.
Buffalo Wild Wings provides a dynamic work environment where employees can develop strong professional skills while contributing to a fun and social atmosphere. The company values individuals who are self-starters, energetic, and able to remain calm and tactful in challenging situations. Previous experience in restaurant service, especially within casual dining contexts, is preferred but not mandatory for motivated candidates. Additionally, knowledge of beer, wine, and spirits adds value, supporting responsible beverage service and upselling techniques that enhance overall guest satisfaction and company revenues.
Overall, joining Buffalo Wild Wings as a Server offers a rewarding opportunity to thrive in a supportive team, contribute to a well-recognized brand, and grow within the hospitality industry while making each guest visit a memorable and enjoyable experience.
The Server role at Buffalo Wild Wings is an essential position focused on delivering outstanding guest experiences that align with the company’s mission to inspire legendary moments between friends. This role is full-time or part-time, and compensation typically includes an hourly wage supplemented by tips, delivering a competitive income opportunity for individuals passionate about customer service and the food and beverage industry. The server acts as the face of the restaurant, engaging guests with enthusiasm and professionalism from the moment they arrive until they leave. Responsibilities include describing menu items and specials, taking accurate food and drink orders, ensuring timely and precise delivery, and handling payment transactions with care and accuracy.
Effective servers at Buffalo Wild Wings also have a responsibility to support regulatory compliance, particularly in checking guest identification to ensure the legal consumption of alcoholic beverages. They work collaboratively with team members, promoting cooperation and teamwork to maintain a smooth and efficient dining operation. This role demands physical stamina, as servers frequently stand, walk, and carry items during fast-paced shifts that require multi-tasking and attentive customer service.
Buffalo Wild Wings provides a dynamic work environment where employees can develop strong professional skills while contributing to a fun and social atmosphere. The company values individuals who are self-starters, energetic, and able to remain calm and tactful in challenging situations. Previous experience in restaurant service, especially within casual dining contexts, is preferred but not mandatory for motivated candidates. Additionally, knowledge of beer, wine, and spirits adds value, supporting responsible beverage service and upselling techniques that enhance overall guest satisfaction and company revenues.
Overall, joining Buffalo Wild Wings as a Server offers a rewarding opportunity to thrive in a supportive team, contribute to a well-recognized brand, and grow within the hospitality industry while making each guest visit a memorable and enjoyable experience.
Job Requirements
- Minimum age of 19 or 20 years based on local laws for alcohol service
- High school diploma or equivalent preferred
- Prior experience in a restaurant server role preferred
- Ability to stand and walk for long periods
- Ability to carry and lift up to 25 pounds
- Ability to operate point-of-sale and cash handling systems
- Availability to work evenings, weekends, and holidays
- Strong interpersonal and communication skills
Job Qualifications
- Guest service mentality with a genuine desire to serve the customer
- Strong verbal communication and listening skills
- Energetic, flexible self-starter
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Able to prioritize responsibilities and achieve results through multi-tasking
- Builds strong working relationships within team
- Identifies additional tasks to be completed and willingly assists others
- Follows direction with focused attention
- Basic knowledge of beer, wine and spirits and standard drink recipes
- Minimum one year of experience in a server position within the restaurant business preferred
- Ability to stand and exert fast-paced mobility for periods up to 4 hours
Job Duties
- Inspire legendary experiences between friends for guests by creating an atmosphere of happiness and a sense of community
- Inform guests of specials and/or promotions, answering questions and making suggestions when asked
- Use up-selling techniques with every guest to enhance experience
- Address guest concerns and inform manager
- Promote excellence, cooperation and teamwork within the company
- Support and assist team members
- Set-up, maintain and operate dining and bar areas
- Check guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages
- Adhere to standardized portion sizes, quality standards and department rules and procedures
- Take drink and food orders and accurately input into register system
- Ensure the correct drinks and food ordered are delivered to the table/guest
- Collect payment and make correct change or process credit card transactions
- Practice safe food handling and cleanliness standards at all times
- Sweep, wet mop and/or brush floors as needed or directed by manager, posting wet floor sign to mopped floors
- Buss tables and ensure marketing materials and menus are positioned appropriately
- Ensure PCI credit card compliance
- Unload trucks, pallets, and cases of food and beverage and put in assigned locations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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