Server

Grand Rapids, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Training and Development

Job Description

Buffalo Wild Wings is a popular and dynamic restaurant chain known for its vibrant sports bar atmosphere, diverse menu featuring a variety of wings, and commitment to creating legendary experiences for guests. As a leader in the casual dining and sports entertainment industry, Buffalo Wild Wings fosters an environment that combines great food, beverages, and entertainment with outstanding customer service. The company's culture emphasizes teamwork, energy, and guest engagement, making it a preferred workplace for individuals passionate about hospitality and service excellence. The establishment is highly recognized for its community-oriented approach, inspiring moments of togetherness among friends and family in... Show More

Job Requirements

High school diploma or equivalent
minimum one year of experience in a server position within the restaurant business preferred
ability to stand and exert fast-paced mobility for up to 4 hours
knowledge of beer, wine, and spirits
ability to handle money and operate a register system accurately
excellent communication skills
ability to work as part of a team
willingness to assist in multiple tasks
compliance with alcohol service laws and regulations

Job Qualifications

Guest service mentality
strong verbal communication and listening skills
self starter who is energetic and flexible
maintains a calm, tactful demeanor when dealing with difficult situations
prioritizes responsibilities and achieves results through multi tasking
forms strong working relationships within team
identifies additional tasks to be completed and willingly assists others
follows direction with focused attention
basic knowledge of beer, wine and spirits and standard drink recipes required
minimum one year of experience in a server position within the restaurant business preferred
must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length

Job Duties

Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community
inform guests of specials and/or promotions, answering questions and making suggestions when asked
use up-selling techniques with every guest to enhance experience
address guest concerns and inform manager
promote excellence, cooperation and teamwork within the company
support and assist team members
set-up, maintain and operate dining and bar areas
check guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages
adhere to standardized portion sizes, quality standards and department rules and procedures
take drink and food orders and accurately input into register system
ensure the correct drinks and food ordered are delivered to the table/guest
collect payment and make correct change or process credit card transactions
practice safe food handling and cleanliness standards at all times
sweep, wet mop and/or brush floors, as needed or directed by manager
post wet floor sign to mopped floors
buss tables and ensure marketing materials and menus are positioned appropriately
ensure PCI credit card compliance
unload trucks, pallets, and cases of food and beverage and put in assigned locations
perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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