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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $8.75 - $14.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
flexible scheduling
Training and Development
Career advancement opportunities
Job Description
IHOP is a well-established restaurant chain renowned for its breakfast offerings and friendly dining atmosphere. Operating in numerous locations nationwide, IHOP prides itself on delivering high-quality guest experiences through exceptional customer service and a welcoming environment. As a family-friendly establishment, IHOP emphasizes community values and strives to maintain a clean and comfortable setting for guests to enjoy classic breakfast and lunch options. Their commitment to excellence and consistency has made IHOP a trusted name in casual dining across the United States.
The Server role at IHOP is a pivotal position focused on providing prompt, efficient, and courteous service t... Show More
The Server role at IHOP is a pivotal position focused on providing prompt, efficient, and courteous service t... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a customer service or restaurant environment preferred
- ability to work flexible hours, including weekends and holidays
- physical ability to stand and walk for extended periods
- ability to lift and carry items as needed
- excellent customer service skills
- ability to handle guest complaints professionally
- knowledge of basic math
- adherence to IHOP safety and sanitation guidelines
Job Qualifications
- Ability to perform each essential duty satisfactorily
- strong interpersonal skills
- ability to work efficiently in a fast-paced environment
- excellent communication skills
- knowledge of food service procedures
- ability to memorize menu items and terminology
- basic math skills for handling guest checks and cash
- commitment to maintaining health, sanitation and safety standards
- ability to follow uniform and appearance standards
Job Duties
- Develop and maintain professional functional working relationships with IHOP team members and guests
- execute the server guidelines to great guest service per IHOP SOP to ensure a high-quality guest experience
- handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return
- communicate guest food orders and service requests in an accurate and timely manner
- memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge
- comply with SOP methods in regard to guest checks and maintaining cash control
- stock and rotate all needed supplies in the service areas and dining room
- comply with all federal, state and local regulations as well as the IHOP safety manual and SOP health, sanitation and safety guidelines
- clear, clean and reset tables and clean chairs, booths and floors after guests leave
- perform all cleaning duties according to posted cleaning charts
- comply with IHOP uniform and appearance standards per SOP guidelines
- perform other assignments or tasks as assigned by the general manager, assistant manager or acting supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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