Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $8.75 - $14.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
flexible scheduling
Training and Development
Career advancement opportunities
Job Description
IHOP is a well-established restaurant chain renowned for its breakfast offerings and friendly dining atmosphere. Operating in numerous locations nationwide, IHOP prides itself on delivering high-quality guest experiences through exceptional customer service and a welcoming environment. As a family-friendly establishment, IHOP emphasizes community values and strives to maintain a clean and comfortable setting for guests to enjoy classic breakfast and lunch options. Their commitment to excellence and consistency has made IHOP a trusted name in casual dining across the United States.
The Server role at IHOP is a pivotal position focused on providing prompt, efficient, and courteous service to all guests. This role requires greeting and seating guests, taking accurate food orders, delivering meals, clearing dishes, and resetting tables to prepare for the next diners. Servers are expected to develop professional relationships with team members and guests alike, ensuring that every visitor's experience meets the high standards set by IHOP. The position involves strict adherence to operational procedures including memorizing menu items and terminology, managing guest checks and cash control, and adhering to safety and sanitation protocols. This role is suited for individuals who thrive in a fast-paced, guest-oriented environment and who are committed to upholding IHOP's reputation for excellent customer service. The employment type typically includes part-time or full-time shifts with competitive pay relative to the industry standards. Overall, working as a server at IHOP offers valuable customer service experience in a well-structured and supportive environment where employees are encouraged to grow and provide memorable dining experiences.
The Server role at IHOP is a pivotal position focused on providing prompt, efficient, and courteous service to all guests. This role requires greeting and seating guests, taking accurate food orders, delivering meals, clearing dishes, and resetting tables to prepare for the next diners. Servers are expected to develop professional relationships with team members and guests alike, ensuring that every visitor's experience meets the high standards set by IHOP. The position involves strict adherence to operational procedures including memorizing menu items and terminology, managing guest checks and cash control, and adhering to safety and sanitation protocols. This role is suited for individuals who thrive in a fast-paced, guest-oriented environment and who are committed to upholding IHOP's reputation for excellent customer service. The employment type typically includes part-time or full-time shifts with competitive pay relative to the industry standards. Overall, working as a server at IHOP offers valuable customer service experience in a well-structured and supportive environment where employees are encouraged to grow and provide memorable dining experiences.
Job Requirements
- High school diploma or equivalent
- prior experience in a customer service or restaurant environment preferred
- ability to work flexible hours, including weekends and holidays
- physical ability to stand and walk for extended periods
- ability to lift and carry items as needed
- excellent customer service skills
- ability to handle guest complaints professionally
- knowledge of basic math
- adherence to IHOP safety and sanitation guidelines
Job Qualifications
- Ability to perform each essential duty satisfactorily
- strong interpersonal skills
- ability to work efficiently in a fast-paced environment
- excellent communication skills
- knowledge of food service procedures
- ability to memorize menu items and terminology
- basic math skills for handling guest checks and cash
- commitment to maintaining health, sanitation and safety standards
- ability to follow uniform and appearance standards
Job Duties
- Develop and maintain professional functional working relationships with IHOP team members and guests
- execute the server guidelines to great guest service per IHOP SOP to ensure a high-quality guest experience
- handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return
- communicate guest food orders and service requests in an accurate and timely manner
- memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge
- comply with SOP methods in regard to guest checks and maintaining cash control
- stock and rotate all needed supplies in the service areas and dining room
- comply with all federal, state and local regulations as well as the IHOP safety manual and SOP health, sanitation and safety guidelines
- clear, clean and reset tables and clean chairs, booths and floors after guests leave
- perform all cleaning duties according to posted cleaning charts
- comply with IHOP uniform and appearance standards per SOP guidelines
- perform other assignments or tasks as assigned by the general manager, assistant manager or acting supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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