Server

Charlotte Marriott City Center is a distinguished hotel located in the heart of Charlotte, North Carolina. As part of Marriott International, one of the world's leading hospitality companies, this hotel offers guests a blend of comfort, luxury, and exceptional service in an urban setting. Marriott International's commitment to creating memorable experiences is evident in every aspect of the hotel, from its stylish accommodations to its welcoming atmosphere. The location at 100 W Trade St places it strategically for travelers seeking both business and leisure amenities in a vibrant city environment.

The role of Guest Service Expert at Charlotte Marriott City Center is vital to maintaining the high standards expected from Marriott hotels. This position is a full-time, non-management role within the Food and Beverage & Culinary category, where delivering exceptional guest experiences is the primary goal. Guest Service Experts are responsible for a variety of tasks that ensure guests enjoy their dining experience from start to finish. Their duties go beyond simply serving food and drinks; they engage with guests to create memorable and unique experiences. This includes setting tables to professional standards, communicating effectively with kitchen staff, serving guests with courtesy, and maintaining cleanliness and organization in the dining areas.

Success in this role requires a hands-on approach and physical stamina. Guest Service Experts will be on their feet for extended periods, moving around the restaurant to provide attentive service. The position involves managing menu information accurately, assisting with carrying and placing objects up to 50 pounds (with assistance), and adhering to safety protocols to create a secure workplace. A professional appearance and demeanor are essential, as is the ability to follow company policies and uphold quality standards.

Marriott International fosters an inclusive work environment where diversity is celebrated and equal opportunity is a fundamental principle. The company actively supports associates' growth, development, and well-being, ensuring they feel valued and empowered. By joining Charlotte Marriott City Center as a Guest Service Expert, candidates become part of a globally recognized brand that honors a legacy of hospitality and innovation.

This position offers benefits such as free parking and discounted meals, catering to the convenience and well-being of the associates. Open availability is preferred, signifying the need for flexibility in scheduling to accommodate the dynamic nature of the hospitality industry. Although prior supervisory experience is not required, a high school diploma or GED and less than one year of related work experience are preferred qualifications.

At Marriott, the philosophy is centered around the idea that associate happiness drives guest satisfaction. The JW Marriott brand, part of Marriott International's luxury portfolio, emphasizes exceptional treatment and development opportunities for its associates. By joining as a Guest Service Expert, individuals not only contribute to the seamless operation of the hotel but also build a foundation for a rewarding career in the hospitality sector. This role is an excellent opportunity for those passionate about service and eager to engage in a vibrant workplace focused on quality, collaboration, and growth.