Job Overview

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Employment Type

Part-time
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Paid holidays
Career development opportunities

Job Description

The Dearborn Inn Autograph Collection, located at 20301 Oakwood Blvd, Dearborn, Michigan, is part of the prestigious Autograph Collection by Marriott International. Marriott International is a globally recognized hospitality leader known for its commitment to quality, unique guest experiences, and fostering a diverse and inclusive work environment. The Dearborn Inn offers a refined experience, blending historic charm with contemporary conveniences, catering to travelers seeking both comfort and a distinct sense of place. This establishment is part of Marriott's Autograph Collection, a portfolio of independent hotels praised for quality, originality, and providing guests with unforgettable moments tailored to their individual styles and adventures.

We are currently seeking a dedicated Guest Service Expert to join our team on a part-time, non-management basis with day and evening shifts preferred (06:00 AM-03:00 PM and 04:15 PM-10:30 PM). This role is vital in ensuring that guests enjoy a memorable dining experience, not just by serving food and drinks but by creating an atmosphere where every interaction adds value to the guest's visit. The Guest Service Expert plays a critical part in managing the flow of service, from setting tables and communicating effectively with kitchen staff to interacting warmly with guests and maintaining cleanliness and organization throughout the service areas.

This position requires individuals who are proactive, detail-oriented, and committed to upholding Marriott’s rigorous standards around safety, quality, and professionalism. Guest Service Experts must be prepared to be on their feet for extended periods, navigate various physical demands such as standing, sitting, walking on different surfaces, and handling items with some weight. The role demands teamwork, adaptability, and a hands-on approach to service to consistently deliver excellence in hospitality. Here, personal presentation and communication skills are as important as technical tasks, as they embody the brand's reputation and contribute to the unique guest experience.

At Marriott International and specifically within the Autograph Collection, diversity and inclusion are core values. We celebrate the diverse backgrounds of our associates and actively ensure an environment free of discrimination, enabling everyone to thrive and grow. Joining our team means becoming part of not just a workplace, but a vibrant global community dedicated to purpose, belonging, and personal development. Whether you are starting with limited experience or looking to refine your hospitality skills, the Guest Service Expert role at the Dearborn Inn offers an exceptional opportunity to contribute to a respected brand and grow within the Marriott family.

Job Requirements

  • open availability preferred
  • ability to work day and evening shifts
  • ability to stand, sit, or walk for extended time
  • ability to move over sloping, uneven, or slippery surfaces
  • ability to move, lift, carry, push, pull objects weighing less than or equal to 25 pounds without assistance
  • ability to move, lift, carry, push, pull objects weighing up to 50 pounds with assistance
  • reach overhead and below knees
  • bend, twist, pull, and stoop
  • adherence to company policies and procedures
  • professional uniform and personal appearance

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • excellent communication skills
  • ability to stand and walk for extended periods
  • ability to lift objects up to 50 pounds with assistance
  • strong customer service orientation

Job Duties

  • setting tables
  • communicating with kitchen staff
  • interacting and serving guests
  • cleaning work areas and supplies
  • managing menu information
  • moving, lifting, carrying, pushing, pulling objects
  • maintaining professional appearance and communication

Job Criteria

Experience

Entry Level (1-2 years)


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