Server

Saint Pete Beach, FL, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development programs

friendly work environment

Job Description

Highgate is a distinguished real estate investment and hospitality management company with a proven track record spanning over 30 years. Managing an extensive portfolio worth more than $15 billion in assets, Highgate operates globally with over 400 hotels located across North America, Europe, the Caribbean, and Latin America. Renowned for its innovative approach to the hospitality industry, Highgate provides expert guidance through all stages of the property lifecycle, including planning, development, recapitalization, and disposition. The company prides itself on developing a diverse portfolio that includes bespoke lifestyle hotel brands, established legacy brands, and independent hotels and resorts. Featuring contemporary programming paired with advanced digital capabilities, Highgate leverages cutting-edge revenue management tools to identify and predict market dynamics, thus maximizing asset value and driving outperformance.

At the forefront of the industry, Highgate's executive team comprises seasoned hospitality leaders who provide strategic direction and operational oversight from corporate offices worldwide. Their commitment to excellence makes them a trusted partner for top ownership groups and major hotel brands alike. More information about the company can be accessed at www.highgate.com.

TradeWinds Island Resorts, part of the Highgate family, offers a tropical beachfront escape located along the pristine soft white sands of St. Pete Beach. It features three nearby destination resorts that cater to a diverse range of guests, including families, couples, groups, and leisure travelers. Known for its sun-soaked ambiance, delicious dining options, beachfront bars, and abundant recreational activities, TradeWinds is a vibrant example of a modern resort experience.

Within this dynamic environment, the role of the Restaurant Server is pivotal to delivering an exceptional guest experience. This hourly position demands an individual who excels in providing attentive, courteous, and efficient service to guests in multiple food and beverage outlets including restaurants, lounges, and room service. The Restaurant Server is responsible not only for accurately taking and delivering food and drink orders but also for processing payments and ensuring overall guest satisfaction. Attention to detail, strong communication skills, and a friendly manner are essential to succeed in this role.

This position offers an opportunity to work in a highly recognized workplace, with TradeWinds having been named a Tampa Bay Times Top Workplace for seven consecutive years. Joining the team means becoming part of a company that values teamwork, professionalism, and guest service excellence in a stunning beachfront setting. The position involves some physical activity such as standing for extended periods and carrying trays and necessitates flexibility with work hours. It also requires adherence to company policies, safety standards, and performance expectations.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality preferred
Ability to work flexible hours including long shifts
Physical ability to lift up to 50 pounds occasionally
Ability to stand and move throughout dining areas carrying trays
Effective verbal and written communication skills
Ability to multitask and prioritize
Must attend required meetings and trainings
Maintain regular attendance in compliance with company standards
Adhere to uniform and grooming standards
Follow safety and operational procedures
Must be proactive in problem solving
Ability to maintain confidentiality
Willingness to cross-train
Maintain a friendly and professional demeanor
Ability to handle guest and employee concerns effectively

Job Qualifications

High school diploma or equivalent preferred
Experience in a hotel or related field preferred
Ability to work flexible and sometimes long hours
Ability to exert medium physical effort including lifting up to 50 pounds
Capability to stand for entire shifts and maneuver carrying full trays
Effective verbal and written communication skills
Attentive, friendly, courteous, and service-oriented manner
Ability to listen, understand, and resolve concerns raised by guests and employees
Ability to multitask and prioritize duties
Attend all required hotel meetings and trainings
Maintain regular attendance and punctuality
Maintain high standards of personal appearance and grooming
Comply with hotel standards and safety regulations
Ability to identify problems and assist in implementing solutions
Capacity to handle problems proactively
Ability to understand and apply complex information
Willingness to cross-train in other hotel-related areas
Ability to maintain confidentiality
Demonstrate initiative in anticipating guest or operational needs
Friendly and warm demeanor at all times

Job Duties

Be attentive, friendly, helpful, and courteous to guests, managers, and employees
Be familiar with the organization of restaurants, lounges, and room service including job functions
Have thorough knowledge of menu items and current specials
Provide attentive, courteous, and efficient service of food and beverages
Pre-bus tables by removing soiled dishes after courses
Operate point-of-sale (POS) systems accurately
Perform cashiering tasks including closing checks and preparing end-of-shift paperwork
Conduct opening and closing procedures and complete side-work duties according to assigned station
Maintain cleanliness and stocking of tables and side stands
Ensure beverages such as coffee, tea, soda, water, and lemonade are at least three-quarters full
Breakdown trays of soiled dishes and linens in the dishroom using established standards
Answer telephones professionally and according to standards
Consistently upsell food, beverages, and promotional items
Be familiar with fire extinguisher locations and usage
Receive and deliver food and beverage orders and collect payments
Ensure overall guest satisfaction