Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
telehealth
401K with company match
Paid Time Off
flexible schedules
early pay access
Wellness Support
mental health support
Wine and Culinary Education
Career Growth Flight Plan
Team member rewards
Milestone recognition
Referral bonuses

Job Description

Cooper's Hawk is a distinguished hospitality brand that blends the warmth of a Napa-style tasting room with a modern, casual dining experience. Established in 2005, Cooper's Hawk features a full-service restaurant, bar, curated wine-inspired retail, and private event spaces designed to entertain and delight guests. The company has gained notable recognition for its award-winning wines and an expansive Wine Club, which is regarded as one of the largest in the world. This exclusive Wine Club provides members with unique benefits, including specially curated dining and travel experiences that enhance the lifestyle of wine enthusiasts and food lovers alike.

At Cooper's Hawk, every detail of the menu is crafted with care, featuring scratch-kitchen items carefully paired to complement their award-winning wines. Their dedication to excellence is not only evident in their food and beverages but also in the warm and welcoming atmosphere created by their team members. Recently, Cooper's Hawk expanded its portfolio by introducing Piccolo Buco, a culinary concept that brings the vibrant flavors of Rome directly to guests, further broadening the company’s dynamic and growing lifestyle brand.

The Server role at Cooper's Hawk transcends traditional expectations. Servers are valued as curators of unforgettable experiences, responsible for connecting with guests through genuine interaction, warm hospitality, and a deep understanding of the menu, wines, and Wine Club offerings. This role involves much more than taking orders; it’s about crafting memorable moments that guests will cherish long after their visit. Servers operate within a team-based environment, working harmoniously with the kitchen, hosts, bartenders, and management to ensure seamless service and satisfaction.

This position emphasizes comprehensive knowledge of food and wine, enabling servers to confidently guide guests through the dining journey, recommend wines, and educate them about the expansive benefits of the Cooper's Hawk Wine Club. With a focus on professionalism, servers maintain high standards including punctuality, adherence to uniform guidelines, responsible alcohol service, and efficient use of the POS system. Additionally, servers engage guests personally by using their names, recognizing special occasions, and adding small touches that elevate the overall experience.

Candidates for this role should bring a passion for hospitality, the ability to multitask in fast-paced environments, and a genuine enthusiasm for wine and food culture. Cooper's Hawk supports its team members with a comprehensive benefits package that includes medical, dental, vision, and telehealth options, retirement plans with company match, paid time off, wellness support, and educational opportunities related to wine and culinary arts. The company also fosters career advancement through structured growth plans and rewards team loyalty with milestone recognition and referral bonuses.

Overall, joining Cooper's Hawk as a Server means becoming part of a thriving community focused on delivering exceptional service and creating cherished memories through impeccable hospitality, flavorful cuisine, and world-class wines.

Job Requirements

  • At least 21 years of age
  • Six months of server experience
  • Must be able to read, write, and understand English
  • Ability to multitask in a fast-paced environment
  • Ability to lift 40 pounds and remain on feet for up to 10 hours
  • Flexible schedule including weekends and holidays
  • Comfort discussing food, wine, and the Wine Club

Job Qualifications

  • At least six months of server experience
  • Experience in full service or upscale casual dining preferred
  • Comfort speaking about food, wine, and Wine Club programs
  • Passion for hospitality and teamwork
  • Ability to multitask and stay calm in fast-paced settings
  • Ability to lift up to 40 pounds and stand for up to 10 hours
  • Ability to read, write, and understand English
  • Flexible availability including weekends and some holidays

Job Duties

  • Show up ready by arriving on time and in proper uniform
  • Know the menu, wine list, and steps of service
  • Use the POS system and handle payments accurately
  • Understand and promote the benefits of Cooper's Hawk Wine Club
  • Follow departmental checklists and standard operating procedures for opening, mid-shift, and closing
  • Take responsibility to support the team and fill in where needed
  • Serve food and drinks swiftly and attentively
  • Ensure legal guidelines for alcohol service are upheld
  • Communicate clearly with kitchen, hosts, runners, bartenders, and managers
  • Anticipate guest and team needs and maintain service flow
  • Welcome guests warmly, use their names, and celebrate milestones
  • Answer questions and make genuine recommendations
  • Educate guests on Wine Club perks and invite them to join
  • Create memorable moments by going beyond expectations
  • Share the Wine Club story and encourage participation
  • Introduce wine tastings and enhance guest experience
  • Let your personality shine and personalize every interaction

Job Criteria

Experience

Mid Level (3-7 years)


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