Server

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Retirement Plan

Employee assistance program

Job Description

Twigs Bistro and Martini Bar is an upscale dining establishment known for its inviting atmosphere, exceptional service, and quality cuisine. As a fixture in the hospitality industry, Twigs Bistro prides itself on providing guests with memorable dining experiences through attentive staff and a comprehensive menu featuring specialty cocktails, exquisite wines, and chef-prepared dishes. The restaurant maintains high standards of safety, sanitation, and professionalism in all its operations, ensuring a clean and welcoming environment. Twigs Bistro is committed to fostering a supportive workplace culture that values teamwork and continuous improvement among its employees.

The Server position at Twigs Bistro and Martini Bar plays a critical role in delivering the impeccable guest experience the restaurant is known for. This is an hourly, non-exempt role that requires someone who can efficiently multi-task in a dynamic, high-volume setting. The server not only takes food and beverage orders but also assists with other front-of-house duties such as stocking, cleaning, and side work tasks that uphold the restaurant’s quality standards. A successful candidate for this role will possess excellent communication skills, a friendly and flexible demeanor, and a keen attention to detail. The job demands a strong focus on guest satisfaction, with servers responsible for assisting guests in choosing menu items, addressing dietary needs, and ensuring the overall dining experience is enjoyable. Servers also maintain proper table settings, timely delivery of orders, and facilitate smooth payment processing. In addition, they work collaboratively with other restaurant staff to manage reservations, seating, and the overall workflow within the dining room.

Servers at Twigs Bistro are expected to comply with all relevant health, safety, and alcoholic beverage control policies, contributing to a safe and sanitary workplace. The role also requires the ability to adapt to varied and sometimes changing schedules reflective of the hospitality industry’s cyclical nature. Regular attendance and adherence to company rules and regulations are emphasized as vital to the position’s success. Twigs Bistro offers a team-oriented environment where friendly interaction and a professional appearance are fundamental. This role is suited for individuals who are passionate about providing outstanding guest service, enjoy working in a fast-paced restaurant environment, and are committed to upholding the high standards and reputation of Twigs Bistro and Martini Bar.

Job Requirements

High school education preferred
Minimum 1 year full service restaurant experience required
Ability to obtain any government required licenses or certificates such as local health department certification and state liquor control board certificate
CPR certification and/or first aid training preferred
Maintains a neat, clean, and well groomed appearance according to employee training manual standards

Job Qualifications

Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities
High school education is preferred
Minimum 1 year full service restaurant experience required
Ability to obtain any government required licenses or certificates such as local health department certification and state liquor control board certificate
CPR certification and/or first aid training preferred
Maintains a neat, clean, and well groomed appearance according to employee training manual standards

Job Duties

Demonstrate the ability to multi-task in a fast paced environment
Outgoing, friendly and courteous demeanor
Attention to detail and ability to stay organized
Effective communication skills in various situations
Adheres to sanitation, safety, and alcohol beverage control policies
Assists guests in selecting food and beverages by presenting menu
offering cocktails and other beverages
suggesting courses
explaining the chef's specialties
identifying appropriate wines
answering food preparation questions
Is able to address guests' special dietary needs and special requests
Serves orders by picking up and delivering guests' choices from bar and kitchen
delivering accompaniments and condiments as needed
Maintains table setting removing courses as completed, replenishing utensils, refilling beverages
Concludes dining experience by acknowledging choice of restaurant, thanking guests and inviting them to return
Delivers bill in a timely manner and accurately processes payment, returning change or credit card and signature slip to guests
Interacts with the staff and guests in a positive manner as to achieve our desired result of achieving 100% guest satisfaction
Knowledge of the menu in order to assist with guest inquiries/requests as well as be able to accurately identify food and beverage items
Assisting in other essential FOH duties including but not limited to answering phones, taking to go orders and handling payments accurately, accepting reservations and managing them to prevent over booking, assisting hosts in greeting and seating of guests, assisting expos in delivering food to guests, assisting bussers with pre-bussing, bussing and resetting of tables
Completes tasks for each shift according to the needs of the restaurant