Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $16.50
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive hourly wage
Tips
Commissions
Product training
Wine seminars
Service improvement workshops
Equal employment opportunity
Job Description
Hestan Napa is a unique and innovative lifestyle destination that combines the luxury of award-winning cookware, residential kitchen appliances, curated wines, and exceptional culinary experiences. Located in Napa, California, Hestan Napa offers guests an immersive journey into the world of fine cooking and sophisticated dining. The establishment prides itself on providing top-notch products alongside memorable service, creating an atmosphere that appeals to both passionate home chefs and discerning food lovers. As part of the Hestan brand family, the venue represents a pioneering concept by blending retail, dining, and educational experiences within a single, elegant location. This integration allows guests not only to enjoy exceptional meals but also to explore and purchase high-quality kitchenware and equipment, making it a premier destination for culinary enthusiasts in the region.
We are currently seeking a warm, professional, and service-oriented Server to join our dedicated front-of-house team at Hestan Napa. This role involves delivering outstanding guest experiences by providing attentive, knowledgeable, and personalized service in a lively and fast-paced environment. Reporting to the Assistant General Manager, the Server is a critical member of the team, responsible for guiding guests through both their dining and retail experiences. This includes an intimate understanding of the restaurant’s menu, beverage selections including wine offerings, as well as detailed knowledge of the culinary wares and kitchen equipment on display and for sale.
The Server must demonstrate a strong passion for hospitality and an enthusiasm for fine cuisine and wine. Their role extends beyond traditional serving duties, encompassing an educational and sales component where engaging with guests to inform and recommend products is key. Familiarity with point-of-sale systems such as Toast and Shopify is essential, and candidates will be expected to smoothly process food, beverage, and retail transactions. Additionally, the Server will maintain rigorous standards of service, in line with the Hestan Napa Standards of Service Manual, ensuring every guest interaction is professional and memorable.
This position offers a competitive wage of $16.50 per hour, plus tips and commissions, reflecting the high value the company places on exceptional service and salesmanship. Successful candidates will be expected to work within scheduled shifts, attend ongoing training sessions including wine seminars and product workshops, and uphold all regulatory certifications such as the California Food Handlers Card and A.B.C. Responsible Beverage Service Certification. Hestan Napa is committed to fostering a respectful and inclusive workplace, offering equal employment opportunities in accordance with federal laws. This opportunity is ideal for individuals passionate about culinary arts and sales, looking to build a rewarding career within a forward-thinking company that seamlessly combines hospitality, retail, and culinary education.
We are currently seeking a warm, professional, and service-oriented Server to join our dedicated front-of-house team at Hestan Napa. This role involves delivering outstanding guest experiences by providing attentive, knowledgeable, and personalized service in a lively and fast-paced environment. Reporting to the Assistant General Manager, the Server is a critical member of the team, responsible for guiding guests through both their dining and retail experiences. This includes an intimate understanding of the restaurant’s menu, beverage selections including wine offerings, as well as detailed knowledge of the culinary wares and kitchen equipment on display and for sale.
The Server must demonstrate a strong passion for hospitality and an enthusiasm for fine cuisine and wine. Their role extends beyond traditional serving duties, encompassing an educational and sales component where engaging with guests to inform and recommend products is key. Familiarity with point-of-sale systems such as Toast and Shopify is essential, and candidates will be expected to smoothly process food, beverage, and retail transactions. Additionally, the Server will maintain rigorous standards of service, in line with the Hestan Napa Standards of Service Manual, ensuring every guest interaction is professional and memorable.
This position offers a competitive wage of $16.50 per hour, plus tips and commissions, reflecting the high value the company places on exceptional service and salesmanship. Successful candidates will be expected to work within scheduled shifts, attend ongoing training sessions including wine seminars and product workshops, and uphold all regulatory certifications such as the California Food Handlers Card and A.B.C. Responsible Beverage Service Certification. Hestan Napa is committed to fostering a respectful and inclusive workplace, offering equal employment opportunities in accordance with federal laws. This opportunity is ideal for individuals passionate about culinary arts and sales, looking to build a rewarding career within a forward-thinking company that seamlessly combines hospitality, retail, and culinary education.
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years of experience in a high-quality dinner house environment
- Proficient in English including speaking, reading, and writing
- Ability to stand for extended periods and physically capable of lifting up to 50 pounds
- Must complete A.B.C. Responsible Beverage Service Certification
- Must obtain California Food Handlers Card within 30 days of hire
- Familiarity with POS systems such as Toast and Shopify
- Commitment to adhere to liquor laws and service standards
- Ability to attend scheduled training and meetings
Job Qualifications
- High school diploma or equivalent
- Proficient in English (speaking, reading, writing) and basic math
- Ability to stand for up to 6 hours, reach, bend, stoop, and lift up to 50 pounds frequently
- Minimum of 2 years in a high-quality dinner house environment
- Proven ability to perform effectively in high-pressure situations
Job Duties
- Understand preparation methods, ingredients, portion sizes, culinary ware collections, and key selling points for kitchen equipment
- Be familiar with the restaurant's menu to answer questions and make recommendations
- Serve food accurately, including any required tableside preparation
- Know the beverage offerings and provide informed recommendations
- Properly serve beverages, including opening, decanting, and pouring wine
- Manage the pacing of each guest's experience, ensuring timely and attentive service
- Maintain in-depth knowledge of Hestan Napa's product lines
- Engage with guests to answer questions and recommend products
- Process all food and beverage orders through the Toast POS system before service
- Handle culinary ware and kitchen equipment transactions via the Shopify POS system
- Complete the A.B.C. Responsible Beverage Service Certification
- Adhere strictly to A.B.C. liquor laws, especially regarding service to minors and intoxicated individuals
- Obtain a California Food Handlers Card within 30 days of hire
- Follow all guidelines outlined in the Hestan Napa Standards of Service Manual
- Attend scheduled meetings including wine seminars, product training sessions, and service improvement workshops
- Perform other job-related tasks as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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