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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $16.50
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive hourly wage
Tips
Commissions
Product training
Wine seminars
Service improvement workshops
Equal employment opportunity
Job Description
Hestan Napa is a unique and innovative lifestyle destination that combines the luxury of award-winning cookware, residential kitchen appliances, curated wines, and exceptional culinary experiences. Located in Napa, California, Hestan Napa offers guests an immersive journey into the world of fine cooking and sophisticated dining. The establishment prides itself on providing top-notch products alongside memorable service, creating an atmosphere that appeals to both passionate home chefs and discerning food lovers. As part of the Hestan brand family, the venue represents a pioneering concept by blending retail, dining, and educational experiences within a single, elegant location. This integration allows guests not... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years of experience in a high-quality dinner house environment
- Proficient in English including speaking, reading, and writing
- Ability to stand for extended periods and physically capable of lifting up to 50 pounds
- Must complete A.B.C. Responsible Beverage Service Certification
- Must obtain California Food Handlers Card within 30 days of hire
- Familiarity with POS systems such as Toast and Shopify
- Commitment to adhere to liquor laws and service standards
- Ability to attend scheduled training and meetings
Job Qualifications
- High school diploma or equivalent
- Proficient in English (speaking, reading, writing) and basic math
- Ability to stand for up to 6 hours, reach, bend, stoop, and lift up to 50 pounds frequently
- Minimum of 2 years in a high-quality dinner house environment
- Proven ability to perform effectively in high-pressure situations
Job Duties
- Understand preparation methods, ingredients, portion sizes, culinary ware collections, and key selling points for kitchen equipment
- Be familiar with the restaurant's menu to answer questions and make recommendations
- Serve food accurately, including any required tableside preparation
- Know the beverage offerings and provide informed recommendations
- Properly serve beverages, including opening, decanting, and pouring wine
- Manage the pacing of each guest's experience, ensuring timely and attentive service
- Maintain in-depth knowledge of Hestan Napa's product lines
- Engage with guests to answer questions and recommend products
- Process all food and beverage orders through the Toast POS system before service
- Handle culinary ware and kitchen equipment transactions via the Shopify POS system
- Complete the A.B.C. Responsible Beverage Service Certification
- Adhere strictly to A.B.C. liquor laws, especially regarding service to minors and intoxicated individuals
- Obtain a California Food Handlers Card within 30 days of hire
- Follow all guidelines outlined in the Hestan Napa Standards of Service Manual
- Attend scheduled meetings including wine seminars, product training sessions, and service improvement workshops
- Perform other job-related tasks as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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