Server

TownePlace Suites by Marriott Nashville Downtown/Capitol is a renowned hotel brand that provides an exceptional hospitality experience designed to make every guest's stay comfortable and enjoyable. Situated conveniently in the heart of Nashville, Tennessee, this hotel specializes in offering extended stay accommodations with modern amenities suitable for business travelers, families, and tourists. Part of the globally recognized Marriott International, which is committed to excellent service, inclusivity, and a welcoming environment, the TownePlace Suites by Marriott embraces a culture that values diversity and innovation. As a non-management, part-time position, the Guest Service Expert role is a foundational element of the hotel’s food and beverage team, emphasizing personalized service and guest satisfaction in the dynamic culinary environment.

The Guest Service Expert is integral to creating memorable dining experiences within the TownePlace Suites by Marriott Nashville Downtown/Capitol. Unlike traditional server roles that focus solely on meal delivery, this position involves proactively engaging with guests, coordinating various aspects of food service, and ensuring the environment is simultaneously welcoming and efficient. The role necessitates multitasking between setting tables, liaising with kitchen staff to accurately fulfill orders, interacting with guests to accommodate their preferences, and maintaining cleanliness in the dining area. The Guest Service Expert is the focal point for guests during their meal, responsible for making the entire transaction and dining process seamless and enjoyable.

An essential aspect of this role includes adhering to Marriott’s high standards for safety, professionalism, and quality. The Guest Service Expert must comply with company policies and procedures while upholding impeccable personal appearance and communication standards. Physically, the role requires standing and moving throughout the workday, working on various surfaces, and performing manual tasks such as lifting and moving items up to 25 pounds unassisted or 50 pounds with help. This active, hands-on approach to work ensures smooth operations and reinforces the commitment to guest satisfaction. In addition, the expert must be comfortable interpreting menus and order details visually, supporting the accuracy and timeliness of service.

While this position is entry-level and prefers candidates with a high school diploma or GED equivalent and less than one year of related work experience, it does not require supervisory skills or specific licenses or certifications. TownePlace Suites by Marriott Nashville Downtown/Capitol promotes a workplace culture that encourages growth and values every team member’s contribution. The hotel is dedicated to being an equal opportunity employer, welcoming diverse talents and fostering an inclusive environment that celebrates the unique backgrounds of all associates. This Guest Service Expert role is an excellent opportunity for individuals eager to start a career in hospitality and food service with a renowned international brand. The part-time nature of the role also offers flexibility for those who may be balancing other commitments.