Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $10.00 - $10.70
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Free games
flexible scheduling
Employee Discounts
Job Description
Dave & Buster's is a renowned entertainment and dining venue that combines the excitement of games with a full-service restaurant and bar. Known for its vibrant atmosphere and diverse entertainment options, Dave & Buster's offers guests a unique experience that blends delicious food, refreshing drinks, and numerous game opportunities all under one roof. With locations across the United States, the company prides itself on delivering exceptional service and creating memorable moments for families, friends, and colleagues gathered to celebrate, unwind, and have fun.
As a part of the hospitality and entertainment industry, Dave & Buster's focuses on not just being a restaurant or an arcade, but a destination where fun is guaranteed. This commitment to entertainment excellence is matched by its dedication to employee satisfaction, offering flexible scheduling options that accommodate various lifestyles, including school and additional job commitments. Employees are valued as essential contributors to the vibrant, energetic environment that makes every visit special. Moreover, the company provides a comprehensive benefits package which includes medical, dental, vision plans, 401K options, and free access to games, making it an attractive employer for many job seekers.
The role offered at Dave & Buster's is that of a Guest Service Team Member, a critical position responsible for ensuring guests receive fast, friendly, and attentive service to enhance their overall experience. This role is dynamic and engaging, suited for individuals who thrive in high-energy environments and enjoy interacting with a diverse range of customers. Responsibilities include greeting guests warmly, accurately taking food and drink orders, operating point-of-sale systems, ensuring cleanliness and proper setup of dining areas, and maintaining financial accuracy with personal bank transactions. Team members are expected to create a fun, welcoming atmosphere, adhering strictly to the company’s sanitation and alcohol service protocols to maintain a safe and enjoyable environment.
Dedicated to quality and customer satisfaction, Team Members at Dave & Buster's must be skilled communicators capable of making guests feel excited about their experience while efficiently handling multiple tasks. The position requires attention to detail, ability to work swiftly and efficiently using the company’s operational tools, and a proactive approach to assisting coworkers when needed to ensure smooth service flow. This role promises variety with no two days being the same, offering the opportunity to engage with hundreds of guests daily in an environment that promotes positive morale and teamwork.
Employment at Dave & Buster's as a Guest Service Team Member is part-time or full-time, depending on availability and needs, with a salary range of approximately $10 to $10.70 per hour. The company fosters equal employment opportunities and inclusivity, emphasizing compliance with all federal, state, and local laws regarding nondiscrimination. Dave & Buster's is also proud to be an E-Verify employer where required by law, ensuring a workplace that values lawful and ethical hiring practices.
For individuals seeking a vibrant and rewarding job opportunity in the hospitality and entertainment sector, Dave & Buster's offers an engaging work environment, career growth potential, and a community-oriented culture. The role not only challenges candidates to provide exemplary service but also invites them to be part of a team that celebrates fun, creativity, and customer delight every day.
As a part of the hospitality and entertainment industry, Dave & Buster's focuses on not just being a restaurant or an arcade, but a destination where fun is guaranteed. This commitment to entertainment excellence is matched by its dedication to employee satisfaction, offering flexible scheduling options that accommodate various lifestyles, including school and additional job commitments. Employees are valued as essential contributors to the vibrant, energetic environment that makes every visit special. Moreover, the company provides a comprehensive benefits package which includes medical, dental, vision plans, 401K options, and free access to games, making it an attractive employer for many job seekers.
The role offered at Dave & Buster's is that of a Guest Service Team Member, a critical position responsible for ensuring guests receive fast, friendly, and attentive service to enhance their overall experience. This role is dynamic and engaging, suited for individuals who thrive in high-energy environments and enjoy interacting with a diverse range of customers. Responsibilities include greeting guests warmly, accurately taking food and drink orders, operating point-of-sale systems, ensuring cleanliness and proper setup of dining areas, and maintaining financial accuracy with personal bank transactions. Team members are expected to create a fun, welcoming atmosphere, adhering strictly to the company’s sanitation and alcohol service protocols to maintain a safe and enjoyable environment.
Dedicated to quality and customer satisfaction, Team Members at Dave & Buster's must be skilled communicators capable of making guests feel excited about their experience while efficiently handling multiple tasks. The position requires attention to detail, ability to work swiftly and efficiently using the company’s operational tools, and a proactive approach to assisting coworkers when needed to ensure smooth service flow. This role promises variety with no two days being the same, offering the opportunity to engage with hundreds of guests daily in an environment that promotes positive morale and teamwork.
Employment at Dave & Buster's as a Guest Service Team Member is part-time or full-time, depending on availability and needs, with a salary range of approximately $10 to $10.70 per hour. The company fosters equal employment opportunities and inclusivity, emphasizing compliance with all federal, state, and local laws regarding nondiscrimination. Dave & Buster's is also proud to be an E-Verify employer where required by law, ensuring a workplace that values lawful and ethical hiring practices.
For individuals seeking a vibrant and rewarding job opportunity in the hospitality and entertainment sector, Dave & Buster's offers an engaging work environment, career growth potential, and a community-oriented culture. The role not only challenges candidates to provide exemplary service but also invites them to be part of a team that celebrates fun, creativity, and customer delight every day.
Job Requirements
- At least 18 years of age
- Ability to work days, nights and or weekends as required
- Ability to work in noisy, fast paced environment with distracting conditions
- Ability to read and write handwritten notes
- Ability to lift and carry up to 30 pounds
- Ability to move about facility and stand for long periods of time
- Ability to walk or stand 100 percent of shift
- Ability to reach, bend and stoop frequently
Job Qualifications
- At least 18 years of age
- Ability to effectively communicate with guests and team members
- Skilled in operating Micros and handling credit card transactions
- Knowledge of food and drink menu items and preparation
- Ability to work in a fast-paced, noisy environment
- Ability to stand and walk for extended periods
- Ability to read and write in English
- Strong customer service orientation
- Ability to maintain accuracy in financial transactions
- Capable of working flexible schedules including days, nights and weekends
Job Duties
- Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Create a warm, fun atmosphere for guests and team members
- Adhere to company’s sanitation procedures
- Maintain responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change
- Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Assess guest demeanor and identify when behavior should be called to the attention of a manager
- Greet newly seated guests in a friendly and timely manner
- Accurately take guests’ food and drink orders
- Maintain a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation
- Enter orders into Micros quickly and in proper sequence, using appropriate modifications and charges
- Ensure food is properly garnished and delivers trays to designated table server’s own section, as well as other sections in the restaurant, as needed
- Work quickly and efficiently adhering to “Full hands in, full hands out” philosophy
- Assist in party set up and breakdown
- Buss and reset tables as needed
- Assist other team members as needed or as business dictates
- Responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift
- Participate in all incentives and contests, driving sales and promoting the brand
- Follow portion guidelines to ensure cost control, while maximizing the guest experience
- Ensure ongoing guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary, and responding to guest needs in a timely manner
- Keep station clean, set up and take down station tables appropriately
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency effectiveness
- Must be skilled in effectively communicating with guests in order to generate enthusiasm about the D&B experience
- Must demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift
- Must be able to read and communicate in English
- Listen to hear guests’ orders and needs, and then communicate with guests verbally and with other team members verbally via Micros system
- Dressed in proper dress code requirements, looking neat, clean and professional at all times
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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