Server

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

401(k) retirement plan

Employee assistance program

Paid vacation

Paid sick time

Paid holidays

paid bereavement

paid floating holidays

Job Description

Choice Hotels International, Inc. (NYSE: CHH) ranks among the world's leading lodging franchisors, offering an expansive and diverse portfolio within the hospitality industry. Established as a formidable presence with over 7,400 hotels and more than 625,000 rooms across 45 countries and territories, Choice Hotels exemplifies a dynamic and evolving company catering to a broad spectrum of travelers. It operates 22 distinctive brands spanning from full-service upper upscale to midscale, extended stay, and economy sectors, effectively meeting the varied preferences and needs of modern travelers while generating significant value for franchise owners and shareholders.

Choice Hotels not only leads in the midscale and extended stay segments but also challenges the upscale sector, reflecting a commitment to quality, customer satisfaction, and innovation. Its award-winning Choice Privileges loyalty program and strategic co-branded credit card options provide customers with convenient and rewarding ways to earn benefits and enhance their travel experiences. The corporate culture is deeply embedded with vital values such as welcoming and respecting everyone, boldness, quick decision-making, attentive listening, curiosity, and unwavering integrity. These principles are fundamental to inspiring loyalty, spearheading growth, and nurturing the hospitality spirit among employees and guests alike.

The Server position is an integral role within the Radisson Hotel Nashville Airport, part of Choice's managed hotels portfolio that also includes other reputable brands such as Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Located minutes from the Nashville airport and close to vibrant Music City attractions, this hotel offers a welcoming, supportive, and teamwork-driven environment that fosters professional growth and skill development in hospitality.

This role is designed for individuals who are friendly, dependable, and passionate about providing exceptional guest experiences. The Server's primary responsibility is to create 100 percent guest satisfaction by delivering prompt, efficient, and genuine food and beverage service in both the restaurant and banquet settings. This includes guiding guests through menu selections, accurately taking and delivering orders, refreshing beverages, clearing and resetting tables, and assisting with banquet functions when needed.

Beyond transactional service, the Server embodies the Radisson experience by providing genuine hospitality that exceeds guest expectations consistently. This encompasses personalized attention, teamwork, empathetic problem-solving, and a proactive approach to guest satisfaction. Servers are expected to uphold the highest sanitation and safety standards, including adherence to local, state, and county health regulations, ensuring a clean and safe dining environment.

The position requires a flexible schedule, including weekends and holidays, and demands physical stamina to handle tasks such as lifting, maneuvering banquet setups, and standing for extended periods. Radisson Hotel Nashville Airport offers a comprehensive benefits package including a 401(k) plan, employee assistance program, paid vacation and sick time, paid holidays, and floating holidays, emphasizing the company's commitment to employee welfare and work-life balance.

At Choice Hotels and Radisson Hotel Nashville Airport, every team member contributes to a culture of excellence, diversity, and inclusion, with equal employment opportunities provided to all candidates. This position supports a drug-free workplace, includes thorough background checks, and complies with all legal requirements related to employment eligibility. Joining this team means embarking on a rewarding path with a globally respected hospitality leader that values integrity, innovation, and exemplary service.

Job Requirements

Minimum one year restaurant serving experience, preferably in an upscale high volume environment
Must meet minimum age to serve alcohol based on applicable state law
Knowledge of local, state and federal liquor laws and regulations
Thorough understanding of safe and perceptive service
Excellent customer service and verbal communication skills
Ability to do basic math and handle cash
Ability to work with Point of Sale systems (training provided)
Highly organized and able to prioritize needs effectively
Able to work a flexible schedule, including weekends and holidays
Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
Ability to maneuver up to 150 pounds occasionally for short periods
Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
Ability to push and pull carts weighing up to 200 pounds occasionally
Ability to stand for extended periods constantly

Job Qualifications

Minimum one year restaurant serving experience, preferably in an upscale high volume environment
Must meet minimum age to serve alcohol based on applicable state law
Knowledge of local, state and federal liquor laws and regulations
Thorough understanding of safe and perceptive service
Excellent customer service and verbal communication skills
Ability to do basic math and handle cash
Ability to work with Point of Sale systems (training provided)
Highly organized and able to prioritize needs effectively
Able to work a flexible schedule, including weekends and holidays

Job Duties

Provides food and beverage service to guests in the restaurant and banquets
Provides guest with overview of menu choices
Takes guest’s order and provides explanation of menu as appropriate
Organizes orders for presentation, delivery to guest table or room
Replenishes water where needed
Makes and pours coffee for the customers
Clears tables throughout the dining experience using proper methods
Cleans tables, chairs and floor area daily utilizing proper sanitation guidelines
Resets table quickly
Polishes silver and folds linens
Assists service team as necessary to meet and exceed all guest expectations
Sets up beverage stations for appropriate shift by brewing coffee and setting out condiments
Assists in banquet functions as needed
Creates 100 percent guest satisfaction by providing the Radisson experience through performance that demonstrates genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
Assumes responsibility to notice when the guest is not satisfied and uses best judgment to use the 100 percent Guest Satisfaction approach
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100 percent Guest Satisfaction and genuine hospitality to our Guest