Server

College Station, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training opportunities

Job Description

Willies Grill & Icehouse, LLC is a well-established restaurant located at 940 University Drive, E. College Station, TX 77840. Known for its inviting atmosphere and dedication to quality food and service, Willies Grill & Icehouse offers a vibrant dining experience that focuses on guest satisfaction and team cooperation. As part of a trusted brand in the dining industry, the restaurant prides itself on maintaining cleanliness, adhering to high sanitation standards, and providing an enjoyable environment for both guests and employees. The company values professionalism, a friendly attitude, and a commitment to excellence in every aspect of the dining experience.

The Server role at Willies Grill & Icehouse is a crucial position responsible for delivering Guest First service at all times, ensuring that guests feel welcomed and valued from the moment they arrive until they leave. Servers are expected to interact courteously and efficiently with guests and team members, accurately take and deliver orders, and ensure that every guest receives the correct food and drink according to their preferences. The role requires thorough knowledge of the menu, including wines, beers, and cocktails, as well as adherence to company policies regarding service, alcohol awareness, and sanitation. Servers must maintain a clean and organized workspace, uphold the company’s grooming and uniform standards, and work collaboratively to assist teammates when needed.

This full-time role involves multitasking with a mix of greeting guests, taking orders, delivering food and beverages, handling payments, and responding promptly to guest requests. Servers at Willies Grill & Icehouse must exhibit strong communication skills, both in listening attentively to guests and conveying information clearly. The position also entails participating in side work, cleaning duties, and actively contributing to a positive and cooperative team environment. The company supports ongoing training and company meetings to help employees grow and excel in their roles.

Overall, the Server role combines customer service excellence with operational duties aimed at creating an outstanding dining experience. Employees in this role represent Willies Grill & Icehouse's brand image and are expected to maintain professionalism, respect, and a friendly demeanor at all times. This opportunity is ideal for individuals passionate about hospitality, eager to develop their skills, and committed to providing memorable service in a dynamic restaurant setting.

Job Requirements

ability to stand and/or walk throughout entire shift and work in restaurant environment
ability to lift up to 50 lbs
ability to talk or hear in person and by telephone
uses hands repetitively to finger, handle, feel or operate restaurant equipment

Job Qualifications

6 months to 2 years related experience preferred
high school diploma or equivalent preferred
alcohol certification required
food handlers certificate as required
ability to see, hear, read, and write in English
basic math and verbal communication skills
ability to comprehend and follow written and verbal directions
ability to speak clearly and listen attentively
possess basic math skills and handle money and operate point-of-sale system
ability to manage workflow and resolve issues with supervisor

Job Duties

know and follow posted schedule and strict adherence to posted clock in/out times
adherence to company uniform and grooming policies
timely and courteous service to guests in assigned and other tables
thorough knowledge of menu items, wines, beers, and cocktails
adherence to company, state, and county sanitation standards
maintain a clean and organized workstation
maintain friendly, helpful, positive attitude
know and follow restaurant operating policies
adhere to steps of service
welcome and greet guests following service guidelines
assist fellow team members in meeting guest needs
answer questions and make recommendations about food, beverages, features, and services
understand process for serving guests with allergens
take and confirm food and beverage orders accurately
follow alcohol awareness procedures and notify manager when necessary
deliver food and beverages to guests
assist other bartenders and servers
monitor guest dining experience ensuring satisfaction
pre-bus tables throughout the dining experience
prepare final bill, present check, accept payment, process credit card charges or make change
turn in cash and vouchers daily following cash handling procedures
thank guests for their visit and invite them to return
participate in clearing and resetting tables
assist other staff as needed
perform all assigned side work and cleaning duties
carry out other duties as assigned by management
attend company meetings and training seminars
perform duties according to employee handbook and dress/grooming guidelines
keep supervisor informed of guest service issues and take corrective action
treat all guests, team members, and managers with respect and courtesy
maintain friendly and cooperative attitude
portray favorable image of the restaurant