Server

Long Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Paid Time Off

Health Insurance

Employee Discounts

flexible schedule

Training and Development

team environment

meal discounts

Job Description

Polly’s Family Restaurant is a well-established dining establishment known for its commitment to delivering fresh, friendly service and exceeding guest expectations every day. As a beloved brand in the hospitality industry, Polly’s Family focuses on creating an inviting atmosphere where guests feel valued and appreciated. The company prides itself on upholding high standards of quality and service, ensuring that every interaction reflects the core values of the Polly’s Family Brand. Employees are encouraged to embrace the brand's philosophy of "Fresh, Friendly, Above & Beyond Expectations by adding Extraordinary Value, FIRST to our TEAM, and then to our Guests Daily."

This role is ideal for individuals passionate about customer service and hospitality who want to join a team dedicated to "Being the BEST" in the restaurant industry. The position involves interacting directly with guests, ensuring their dining experience is exceptional from the moment they arrive until they leave. Employees in this role are responsible for a range of tasks including taking meal and drink orders, preparing tables, serving food with care, and maintaining a clean and safe environment. A focus on product knowledge and menu expertise enhances the guest experience, allowing team members to confidently answer questions and provide recommendations.

The restaurant uses an Aloha Point of Sale System, and it’s important for team members to be adept with this technology to efficiently manage orders. A strong emphasis is placed on food safety and quality control, including monitoring food temperatures and ensuring proper portioning and presentation. The ideal candidate will be detail-oriented, reliable, and willing to take initiative to meet and exceed Polly’s performance standards. Maintaining a professional appearance and positive attitude, working effectively with team members and management, and adapting to flexible scheduling including days, nights, weekends, and holidays are essential aspects of the job.

Personal accountability and a commitment to the brand’s culture, standards, and core values are highly valued. This is a frontline role that requires someone who embodies the Pollys Family’s spirit by consistently putting the customer’s needs first and engaging with guests to create memorable dining experiences. The role offers a dynamic and rewarding opportunity to be part of a team that values service excellence, teamwork, and integrity. Whether you are new to the hospitality industry or have previous experience with Polly’s, this position offers the chance to grow and develop your skills in a supportive environment dedicated to quality and customer satisfaction.

Job Requirements

High school diploma or equivalent
one to two years of related hospitality or customer service experience preferred
valid Food Handlers Card if required by county
strong communication skills
ability to work flexible hours including weekends and holidays
ability to stand and move for extended periods
reliable and punctual
good personal hygiene and professional appearance

Job Qualifications

Outstanding customer relation skills and ability to ensure a guest priority culture
effective communication and good organization skills
accuracy and honesty in handling revenues and aspects of the revenue control system
one to two years of experience and/or training with Polly’s preferred
ability to act on and solve minor problems as they arise
ability to multi-task and work under pressure
valid Food Handlers Card if required by county

Job Duties

Take verbal drink and meal orders according to guest preference
prepare the tables, laying out napkins and utensils, refilling condiments, performing preparation tasks
demonstrate menu expertise and identify menu items in Aloha Point of Sale System
serve high quality food and check orders for completeness, correct preparation, portion, and appearance
monitor and oversee food temperatures to reduce risk of food borne illness
consistently exceed Polly’s standards and maintain mystery shopper scores of 90 and above
follow proper cash handling procedures as defined by the Cash Handling Policy
do whatever it takes to enhance the guest experience, make the connection, and maintain a high Blowtorch level
maintain a safe working environment by preventing accidents and preserving equipment
promote Polly’s culture, standards, and core values
be accountable and responsible for duties
restock and clean service area
perform side work during downtime including rolling silverware, restocking condiment holders, and cleaning work areas
report to work well-groomed, in clean and proper uniform, and practice good personal hygiene
work efficiently and respectfully with team members and managers
work flexible schedule including days, nights, weekends and holidays