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Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Paid Time Off
Health Insurance
Employee Discounts
flexible schedule
Training and Development
team environment
meal discounts

Job Description

Polly’s Family Restaurant is a well-established dining establishment known for its commitment to delivering fresh, friendly service and exceeding guest expectations every day. As a beloved brand in the hospitality industry, Polly’s Family focuses on creating an inviting atmosphere where guests feel valued and appreciated. The company prides itself on upholding high standards of quality and service, ensuring that every interaction reflects the core values of the Polly’s Family Brand. Employees are encouraged to embrace the brand's philosophy of "Fresh, Friendly, Above & Beyond Expectations by adding Extraordinary Value, FIRST to our TEAM, and then to our Guests Daily." Show More

Job Requirements

  • High school diploma or equivalent
  • one to two years of related hospitality or customer service experience preferred
  • valid Food Handlers Card if required by county
  • strong communication skills
  • ability to work flexible hours including weekends and holidays
  • ability to stand and move for extended periods
  • reliable and punctual
  • good personal hygiene and professional appearance

Job Qualifications

  • Outstanding customer relation skills and ability to ensure a guest priority culture
  • effective communication and good organization skills
  • accuracy and honesty in handling revenues and aspects of the revenue control system
  • one to two years of experience and/or training with Polly’s preferred
  • ability to act on and solve minor problems as they arise
  • ability to multi-task and work under pressure
  • valid Food Handlers Card if required by county

Job Duties

  • Take verbal drink and meal orders according to guest preference
  • prepare the tables, laying out napkins and utensils, refilling condiments, performing preparation tasks
  • demonstrate menu expertise and identify menu items in Aloha Point of Sale System
  • serve high quality food and check orders for completeness, correct preparation, portion, and appearance
  • monitor and oversee food temperatures to reduce risk of food borne illness
  • consistently exceed Polly’s standards and maintain mystery shopper scores of 90 and above
  • follow proper cash handling procedures as defined by the Cash Handling Policy
  • do whatever it takes to enhance the guest experience, make the connection, and maintain a high Blowtorch level
  • maintain a safe working environment by preventing accidents and preserving equipment
  • promote Polly’s culture, standards, and core values
  • be accountable and responsible for duties
  • restock and clean service area
  • perform side work during downtime including rolling silverware, restocking condiment holders, and cleaning work areas
  • report to work well-groomed, in clean and proper uniform, and practice good personal hygiene
  • work efficiently and respectfully with team members and managers
  • work flexible schedule including days, nights, weekends and holidays

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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