Server

Cutler Bay, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Flexible

Benefits

50% dining privilege

fast-paced fun environment

Open-door communication

Ability to advance your career

health benefits

Job Description

Miller's Ale House is a distinguished restaurant known for its lively atmosphere and commitment to creating memorable dining experiences. As a well-established name in the food and beverage industry, it prides itself on not only serving exceptional meals and drinks but also on fostering a culture where personalities and individuality are highly valued. This restaurant chain emphasizes the importance of personal connections and the role of its staff in making every visit unique and enjoyable for its guests. The environment at Miller's Ale House is fast-paced, exciting, and supportive, allowing team members to thrive in an atmosphere that encourages open communication and career advancement. Employees are considered part of a larger family where their contributions directly impact the overall guest experience, making it a fulfilling place to work for those passionate about hospitality and customer service.

The Server role at Miller's Ale House involves more than just delivering food and drinks to the table. It is about creating an extraordinary experience that makes every guest feel welcomed and valued. The ideal candidate will greet customers warmly, engage with them genuinely, and provide attentive, accurate service throughout their visit. They will be guided by the company's rigorous standards for service excellence, ensuring compliance with all food and alcohol safety regulations as well as company policies. This includes knowledge of the menu, food allergies, and proper sanitation practices, ensuring that everything served meets the highest quality. Servers at Miller's Ale House work collaboratively with team members and management to address guests' needs promptly and efficiently, helping to foster a positive, team-oriented work environment.

In terms of personal qualities, the company looks for individuals who exhibit integrity, a passion for excellence, and a dedication to doing what is right. Punctuality, attention to detail, and the ability to multitask in a dynamic setting are vital. This role requires standing for extended hours, light lifting, and strong communication skills to interact effectively with guests and colleagues. Furthermore, Miller's Ale House values its staff's professional growth, offering opportunities for career advancement and ongoing training in a supportive atmosphere. Benefits include a 50% dining privilege, health benefits, and an engaging work environment that promotes fun and camaraderie. If you have a great personality and a commitment to outstanding hospitality, this position offers a chance to join a restaurant where your efforts truly matter and are recognized.

Job Requirements

Arrives to work on time as scheduled in full uniform
Greets guests in a warm and friendly manner while also acknowledging all guests that come within five feet
Follows the steps of service as defined in the training materials
Provides highest level of service by adhering to all service standards
Serves alcoholic beverages in accordance with company standards and state alcohol service requirements
Works directly with other team members to ensure guest needs are fulfilled
Ensures menu knowledge to address guests’ questions, including food allergy issues
Ensures proper food handling and sanitation of work areas
Maintains neat and organized server stations and front of house work areas
Notifies management immediately of any potential issues
Washes hands every 30 minutes throughout the shift
Supports other front of house functions as needed
Positively communicates with other team members and management
Provides exceptional service throughout the entire shift
Sets up team members for success at shift change by ensuring side work and stations are properly stocked
Must be minimum 18 years of age unless otherwise dictated by state law

Job Qualifications

Minimum 18 years of age unless otherwise dictated by state law
Strong communication skills
Ability to multitask and work in a fast-paced environment
Ability to work independently and as part of a team
Basic reading and handwriting skills with ability to operate restaurant point-of-sale software
Ability to work with numbers and handle cash

Job Duties

Arrives to work on time as scheduled in full uniform
Greets guests in a warm and friendly manner while also acknowledging all guests that come within five feet
Follows the steps of service as defined in the Miller's Ale House training materials
Provides highest level of service by adhering to all Miller's Ale House service standards, creating Ale House raving fans
Serves alcoholic beverages in accordance with company standards and state alcohol service requirements
Works directly with other team members to ensure all guest’s needs are fulfilled in a timely manner
Ensures menu knowledge to address guests’ questions, including food allergy issues
Ensures proper food handling and sanitation of work areas
Maintains neat and organized server stations and FOH work areas
Notifies management immediately of any potential issue with guests, team members, and/or long ticket times
Works 'To Go' station when assigned by management
Washes hands every 30 minutes throughout the shift
Supports other front of house functions as needed
Positively communicates with other team members and management
Provides exceptional service throughout the entire shift
Sets up team members for success at shift change by ensuring side work and stations are properly stocked