Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Vacation leave
sick leave
Paid holidays
Life insurance
Employee Discounts

Job Description

Highway West Vacations is a reputable hospitality company that operates the Kilauea Lodge & Restaurant, a charming dining and lodging establishment known for its welcoming atmosphere and exceptional guest services. Situated in a beautiful location, the lodge combines the rustic appeal of its surroundings with modern amenities and attentive customer care. Highway West Vacations prides itself on fostering a work environment where employees feel valued and empowered to contribute to memorable guest experiences while advancing their careers in the hospitality industry.

As a Full-Time, Non-Exempt Server at Kilauea Lodge & Restaurant, you will play a critical role in delivering high-quality dining services to our guests. Reporting directly to the Regional Director and General Manager, the Server position is designed for candidates who are service-oriented, attentive to detail, and able to maintain a positive and professional demeanor throughout their shifts. This role is not only about serving food and beverages but also about creating a warm and inviting atmosphere that encourages repeat visits and satisfies guests’ expectations.

The primary responsibilities include preparing the dining area for service by ensuring tables are clean and tidy, presenting menus, and accurately taking and delivering orders. The Server must demonstrate strong interpersonal skills, showing diplomacy and a positive attitude towards guests and team members alike. Attention to detail is essential to prevent errors in food and beverage service, while organizational abilities enable efficient performance during busy periods. Hours may include evenings, weekends, and holidays to meet the fluctuating demands of the hospitality business.

The company values dependability and punctuality, so candidates with a proven attendance record are highly desired. Highway West Vacations offers a comprehensive benefits package for full-time employees including fully company-paid health insurance, vacation and sick leave, paid holidays, and life insurance, enhancing overall job satisfaction and work-life balance. Employees also gain access to exclusive team discounts, which adds an extra perk to working at this vibrant organization.

This position requires the ability to be on your feet for extended periods, reflecting the physical demands of serving roles in hospitality. Applicants must also possess legal eligibility to work in the United States and demonstrate a commitment to upholding the brand’s high standards of professionalism and guest service. Highway West Vacations supports diversity and equality and is an equal opportunity employer that encourages applicants from all backgrounds to apply. Joining Kilauea Lodge & Restaurant means becoming part of a community that values quality service and employee growth, making it an excellent choice for those seeking a career in hospitality.

Job Requirements

  • Dependable punctual impeccable attendance record
  • Accurate attention to detail service oriented
  • Strong organizational skills
  • Positive attitude strong interpersonal and diplomatic skills
  • Excellent communication and organizational skills
  • Professional demeanor
  • Must be able to work on feet for extended periods
  • Must be able to work a flexible work schedule including evenings weekends and holidays
  • Proof of eligibility to work in the United States

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a server or customer service role preferred
  • Strong communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Positive attitude and professional demeanor
  • Basic knowledge of food and beverage service
  • Ability to work flexible hours including evenings, weekends, and holidays

Job Duties

  • Ensure tables are clean and tidy when guests arrive
  • Present menus and answer questions about menu items
  • Serve food and beverages accurately and efficiently
  • Maintain a positive and professional attitude while interacting with guests
  • Collaborate with kitchen and service staff to provide excellent customer service
  • Handle guest requests and resolve issues diplomatically
  • Follow all health and safety regulations

Job Criteria

Experience

No experience required


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