Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
One of the largest operators of IHOP Casual Family Dining restaurants is currently seeking dedicated individuals to join their team. This company is committed to providing exceptional dining experiences in a welcoming and family-friendly environment. Known for its inviting atmosphere and classic American breakfast fare, the establishment fosters a culture of respect, teamwork, and professional growth. Employees here benefit from a stable work environment supported by a company that values loyalty, dedication, and exemplary service. The company is recognized for its commitment to employee satisfaction and maintaining a large loyal employee base, which reflects its focus on internal growth and development.
The role involves providing prompt, efficient, and courteous service to all guests, ensuring a memorable dining experience that encourages repeat visits. This position demands attentiveness to guest needs, from greeting and seating to serving orders and managing payments. Employees in this role embody the spirit of hospitality, engaging guests with warmth and professionalism. The position requires following company-standard operating procedures (SOP) including service guidelines, guest complaint resolution, and maintaining health, sanitation, and safety standards within the restaurant. Memorization of menu terminology, abbreviations, and plating instructions is essential to deliver accurate orders and uphold the quality expected by IHOP patrons.
Physical aspects of the role include frequent standing, walking, reaching, and occasional lifting of up to 25 pounds, making it suitable for those comfortable with an active, on-the-feet position. The company offers reasonable accommodations to enable individuals with disabilities to perform job functions effectively. This employment opportunity is ideal for individuals seeking to work in a dynamic hospitality environment where teamwork, customer service excellence, and operational efficiency come together to create a unique dining experience. Join a team that values your contributions, supports your professional development, and provides a fun, engaging workplace culture with the stability of a widely recognized brand.
The role involves providing prompt, efficient, and courteous service to all guests, ensuring a memorable dining experience that encourages repeat visits. This position demands attentiveness to guest needs, from greeting and seating to serving orders and managing payments. Employees in this role embody the spirit of hospitality, engaging guests with warmth and professionalism. The position requires following company-standard operating procedures (SOP) including service guidelines, guest complaint resolution, and maintaining health, sanitation, and safety standards within the restaurant. Memorization of menu terminology, abbreviations, and plating instructions is essential to deliver accurate orders and uphold the quality expected by IHOP patrons.
Physical aspects of the role include frequent standing, walking, reaching, and occasional lifting of up to 25 pounds, making it suitable for those comfortable with an active, on-the-feet position. The company offers reasonable accommodations to enable individuals with disabilities to perform job functions effectively. This employment opportunity is ideal for individuals seeking to work in a dynamic hospitality environment where teamwork, customer service excellence, and operational efficiency come together to create a unique dining experience. Join a team that values your contributions, supports your professional development, and provides a fun, engaging workplace culture with the stability of a widely recognized brand.
Job Requirements
- Must be able to stand and walk for extended periods
- able to lift and/or move up to 25 pounds
- good verbal communication skills
- availability to work flexible shifts including weekends and holidays
- willingness to adhere to company policies and SOP
- must comply with health and safety standards
- ability to memorize service procedures and menu details
Job Qualifications
- High school diploma or equivalent preferred
- prior experience in a customer service or food service role advantageous
- strong communication and interpersonal skills
- ability to memorize and recall menu details
- familiarity with health, sanitation, and safety standards
- ability to handle guest complaints gracefully
- basic math skills for handling remittance
- teamwork and collaboration skills
Job Duties
- Provide prompt, efficient, and courteous service to all guests
- greet, seat, talk and serve guests with orders
- take guest remittance as required
- clear dishes and reset tables
- develop and maintain professional working relationships with employees and guests
- execute service guidelines per IHOP SOP
- handle guest complaints professionally and timely
- memorize and apply IHOP terminology, abbreviations, methodologies, and menu knowledge
- comply with SOP regarding guest checks and server banking procedures
- stock and rotate supplies in service areas and dining room
- comply with all health, sanitation, and safety guidelines
Job Criteria
Experience
No experience required
Job Location
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