Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $10.25 - $17.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development

Job Description

TGI Fridays is a well-established, family-driven restaurant known for delivering exceptional restaurant-inspired hospitality to guests in a lively and energetic atmosphere. As a global dining brand, TGI Fridays specializes in casual dining with a diverse menu that combines flavorful American classics with innovative drinks and creative culinary offerings. The brand prides itself on creating memorable experiences for guests by focusing on exceptional service, quality food, and a welcoming environment that invites celebration and fun for all occasions. TGI Fridays operates numerous franchise locations, each bringing the brand's signature energy and enthusiasm to their communities, making it an ideal place for passionate hospitality professionals to grow and thrive.

The role of Server Waiter at TGI Fridays is a vital part of the guest experience, placing you at the heart of the restaurant's service delivery. Servers at TGI Fridays possess a passion for uplifting service and customer satisfaction. The Server is responsible for creating an inviting atmosphere for guests, setting the tone for celebration, and ensuring that every dining experience meets or exceeds guest expectations. This position requires excellent interpersonal skills as Servers are the face of the restaurant, greeting guests warmly and building rapport quickly.

Key responsibilities include learning the TGI Fridays menu inside and out, providing accurate, timely service of food and beverages, and tailoring the dining experience based on guests' verbal and visual cues. Servers must be adept at taking orders promptly, suggesting menu items and promotions to enhance the meal, and efficiently managing transactions using POS systems. The ability to maintain a clean and organized table area, respond calmly and professionally to any guest concerns, and work collaboratively with team members is essential.

This is a physically engaging role requiring the Server to stand and walk for extended hours, carry plates and food, and operate in a fast-paced, often noisy environment. The role is suitable for individuals who are energetic, poised, and skilled at multitasking while providing warm and personable service. Attention to personal grooming and adherence to the company-approved uniform policy is critical to maintaining the professional image of the restaurant.

Candidates applying for this position should be comfortable in high-energy settings and be able to thrive under pressure while delivering attentive and thoughtful customer service. At TGI Fridays, Servers are not just employees; they are pivotal contributors to creating memorable and enjoyable dining experiences that keep guests returning. The company values team players who love making guests feel valued and celebrated with every visit, combining fun with professional service that enhances the brand's reputation.

Employment type is typically full-time and part-time options may be available depending on the location. While salary details vary by franchise location, TGI Fridays generally offers competitive hourly wages plus tips, making this an attractive opportunity for individuals seeking rewarding careers in the hospitality sector. The restaurant also emphasizes ongoing training and development for team members to advance their skills and career prospects within the hospitality industry.

Job Requirements

  • Must be able to deliver plates and food and clear tables
  • must be able to hear well amongst loud background noise
  • must be dressed neatly and well-groomed in company approved uniform at all times
  • must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
  • must be able to calmly respond to angry guests and notify a manager
  • must be able to read and write notes to hearing impaired guests
  • must be able to read menus to sight-impaired guests
  • must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests
  • must be able to read and write
  • must be able to stand and walk during entire shift
  • must be able to reach, bend, stoop and wipe counters/tables
  • minimum age 21
  • ability to lift 30 lbs
  • ability to stand 6-8 hours

Job Qualifications

  • Ability to carry natural conversation with guests without sounding scripted or intrusive
  • excellent interpersonal and communication skills
  • knowledge of menu items and beverages
  • ability to operate POS system accurately
  • ability to calmly respond to guest concerns
  • professional and neat appearance in company approved uniform
  • ability to read and write

Job Duties

  • Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience
  • looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations
  • promptly and accurately takes food and beverage requests from guests
  • ensures expedient service of food and beverages to the guest
  • frequently checks up on the guests and uses visual cues to provide silent service as appropriate
  • learns TGIF menu and beverages, expertly recommends and upsells items
  • IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger

Job Criteria

Experience

Entry Level (1-2 years)


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