Server

Converge Hospitality Group is a reputable and dynamic hospitality company renowned for its commitment to delivering exceptional guest experiences in the hotel and restaurant industry. With a firm focus on quality service, hospitality excellence, and guest satisfaction, Converge Hospitality Group operates a variety of premier hotels and dining establishments that emphasize a welcoming atmosphere, attention to detail, and professional service. The company prides itself on fostering a positive work environment where team members can grow and thrive while contributing to memorable experiences for clients. As an industry leader, Converge Hospitality Group continuously adapts to the evolving hospitality landscape, integrating top-notch service standards with innovative approaches to guest interaction and operational efficiency. This commitment to excellence makes the company a desirable workplace for those passionate about hospitality and eager to build a career in this vibrant field.

The role of Server within Converge Hospitality Group is essential to the overall success and smooth operation of their dining services. As a Server, you will be responsible for waiting on and serving food to restaurant guests in a friendly, professional, and efficient manner. This position requires a high level of customer interaction, impeccable attention to detail, and the ability to work effectively under pressure in a fast-paced environment. Your duties will include presenting menus, answering questions about the dishes and services offered, and making thoughtful suggestions to enhance the dining experience. Accurate order taking is critical, whether you write it down or memorize it, and you will relay these orders promptly to the kitchen or bar via the point-of-sale (POS) system.

Your role extends beyond basic food service; you will observe guests attentively to address additional needs and recognize when their meal is complete. Assistance may also be provided to kitchen staff by performing tasks such as ladling soup, tossing salads, portioning desserts, or brewing coffee, depending on the restaurant's needs. Cleanliness and orderliness are crucial, and you will be expected to clear and reset tables efficiently and maintain cleanliness in all work areas throughout your shift. Moreover, this role requires teamwork and collaboration with the hotel staff to ensure guests receive a memorable service experience. Handling guest requests personally or escalating them appropriately is also part of your responsibilities.

Throughout all interactions, maintaining a professional image through your actions, appearance, and dress code is vital. Following company policies and procedures is mandatory to uphold the brand's standards. This Server position offers a fantastic opportunity for individuals with excellent interpersonal and communication skills, a passion for the hospitality industry, and a strong commitment to customer service. The ability to adapt to varying schedules—including nights, weekends, and holidays—is required, as is consistent attendance to meet franchise operational standards. This role is an excellent fit for candidates who enjoy a collaborative work environment and thrive in a setting that prioritizes guest satisfaction and service quality. Converge Hospitality Group supports its employees by providing necessary accommodations as required and encourages continuous development and learning within its team. Being an at-will employer, the company maintains flexibility in changing job duties and schedules to meet business needs, ensuring a dynamic and engaging workplace.