Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $10.50 - $17.50
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k
Free games

Job Description

Dave & Buster's is a unique entertainment and dining establishment distinguished by its commitment to providing guests with an unparalleled experience that combines great food, drinks, and an exciting atmosphere filled with games and entertainment. Founded to create an all-out fun environment, Dave & Buster's operates as a restaurant and entertainment venue that caters to a diverse clientele ranging from families to groups of friends looking for a vibrant, dynamic place to celebrate special occasions or unwind. The company maintains a culture of inclusivity and enthusiasm, emphasizing excellent customer service and a welcoming atmosphere for both guests and team members. With a focus on flexibility, Dave & Buster's offers schedules accommodating school commitments, other jobs, and personal lives, making it an ideal employer for individuals seeking part-time or full-time opportunities with varied hours. Benefits commonly extended to employees include medical, dental, and vision insurance, as well as a 401K retirement plan and free games, enhancing the overall employee experience while fostering a sense of community and loyalty.

The role of a team member at Dave & Buster's is central to delivering this extraordinary experience to guests. Employees in this position are responsible for ensuring fast and friendly service while attending closely to guests' needs, creating a warm and fun atmosphere, and upholding the highest standards of hospitality. Tasks include taking accurate food and beverage orders, using point-of-sale (POS) systems efficiently, and ensuring guests receive their orders with appropriate garnishes and in a timely manner. Team members also assist with bussing tables, resetting stations, and supporting other staff as business needs dictate, contributing to a smooth and enjoyable operation. An essential part of the job includes monitoring guests' behavior to ensure a safe and enjoyable environment, managing financial transactions responsibly, adhering to sanitation and alcohol service policies, and participating in brand-promoting activities and sales incentives.

In addition to operational tasks, employees must embody the company's dress code, communicate effectively in English, and maintain a positive, professional demeanor. This role requires adaptability, excellent communication skills, and the ability to work efficiently under fast-paced and sometimes noisy conditions. It demands a high level of physical activity, including standing throughout shifts, lifting up to 30 pounds, and moving around the facility consistently. The hourly wage for this position starts at the federal tipped minimum of $2.13, with the overall compensation typically supplemented by tips, reflecting the hospitality industry's standards.

Dave & Buster's prioritizes creating a cooperative and supportive workplace culture, encouraging interaction and teamwork amongst staff to maintain high morale and productivity. The company operates as an equal opportunity employer, committed to nondiscrimination in all employment aspects and complying fully with all federal, state, and local regulations. It also participates in E-Verify where required by law, highlighting its commitment to lawful hiring practices. Employees of Dave & Buster's enjoy an engaging, lively environment where no two days are the same, making it a standout choice for individuals seeking an energetic, customer-focused hospitality job with benefits and opportunities for growth and personal fulfillment.

Job Requirements

  • must be at least 18 years of age
  • able to work days, nights and/or weekends as required
  • able to lift and carry up to 30 pounds
  • able to walk or stand 100% of shift
  • able to reach, bend and stoop frequently
  • able to work in noisy, fast-paced environment with distractions
  • able to read and write handwritten notes
  • comply with company dress code and maintain a neat, clean, and professional appearance

Job Qualifications

  • high school diploma or equivalent preferred
  • prior experience in customer service or hospitality environment preferred
  • ability to communicate effectively in English
  • basic math skills for handling transactions
  • knowledge of food and beverage service standards
  • ability to work professionally in a fast-paced, high-energy environment
  • ability to operate point-of-sale systems
  • strong interpersonal and teamwork skills
  • ability to follow sanitation and safety procedures
  • ability to handle cash and credit transactions accurately

Job Duties

  • deliver an unparalleled guest experience through the best combination of food, drinks and games in a fun environment
  • keep immediate supervisor informed of any problems or unusual matters
  • create a warm, fun atmosphere for guests and team members
  • adhere to sanitation procedures
  • maintain responsibility for personal bank and ensure accurate financial transactions
  • follow alcohol awareness procedures
  • assess guest demeanor and report concerns to management
  • greet guests promptly and friendly
  • accurately take food and drink orders
  • maintain thorough menu knowledge and answer guest questions
  • enter orders into POS system quickly and properly
  • ensure food is properly garnished and delivered to tables
  • work quickly following the full hands in, full hands out philosophy
  • assist in party setup and breakdown, buss and reset tables
  • assist other team members as needed
  • complete all sales on personal POS keys and perform station side work
  • participate in incentives and contests to promote sales and the brand
  • follow portion guidelines for cost control
  • check back with guests to ensure satisfaction and maintain drink levels
  • keep station clean and set up and take down tables
  • maintain favorable working relationships among team members
  • communicate effectively with guests to generate enthusiasm about the experience
  • operate POS machines correctly and handle credit card transactions
  • read and communicate in English
  • listen and respond to guest orders and needs verbally and via system
  • follow proper dress code and maintain professional appearance
  • be at least 18 years old

Job Criteria

Experience

Entry Level (1-2 years)


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