Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $10.25 - $17.25
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Employee assistance program
Jury duty leave
Bereavement leave

Job Description

Courtyard Houston Rice University, located in Houston, Texas, is part of the globally recognized Marriott brand, renowned for its commitment to delivering exceptional hospitality experiences. Situated conveniently between the Houston Medical Center and Downtown Houston, this hotel offers a vibrant and dynamic environment for both guests and employees. It is a proud recipient of the 2021 TripAdvisor Travelers' Choice Award, highlighting its dedication to excellence and guest satisfaction. The property boasts accessibility to top Houston attractions such as NRG Park, the Museum District, and upscale dining and nightlife, making it an exciting place to work and grow professionally.

Working at Courtyard Houston Rice University means being part of a supportive, team-oriented work culture where associates benefit from competitive wages, exclusive employee discounts on hotel stays, and comprehensive training and career development opportunities. The environment encourages professional growth within Marriott's global network and offers a unique blend of interaction with guests seeking world-class medical care as well as leisure travelers exploring Houston. This establishes an engaging setting where employees can enhance their skills and gain invaluable hospitality experience.

The Full-Time Hotel Server position at the Courtyard Bistro presents an exciting opportunity to join a fast-paced and customer-focused team. This role is ideal for individuals passionate about creating memorable dining experiences while developing multi-tasking, upselling, and interpersonal skills. Servers will navigate a dynamic schedule that typically includes breakfast, dinner, and evening beverage service, providing flexibility for work-life balance. The position places the server at the heart of guest interactions, providing attentive service to a diverse clientele ranging from business travelers to vacationing families. Responsibilities include managing multiple tables efficiently, maintaining cleanliness and organization to uphold brand standards, and ensuring accuracy in order taking and delivery.

This role also includes a culinary component, where servers assist in meal preparation following standard recipes and food safety guidelines. Employees will thus gain food handling and preparation expertise alongside polished customer service skills. Furthermore, the role requires proficiency in processing payment transactions and operating point-of-sale systems to ensure seamless service delivery. Team collaboration is emphasized, with close communication with kitchen staff and management pivotal to guest satisfaction and operational success.

Working as a Full-Time Restaurant Hotel Server at Courtyard Houston Rice University offers more than just a job; it provides a pathway to professional hospitality career growth in a supportive setting enriched by Marriott's extensive training resources and a culture that values diversity and equal opportunity. The position caters to those seeking a challenging yet rewarding hospitality experience in one of Houston's most vibrant neighborhoods. Employees enjoy additional benefits such as employee assistance programs, jury duty and bereavement leaves, and discounts on food and beverage. Joining this team means contributing to the future of hospitality with Commonwealth Hotels, a leading hospitality management company established in 1986, famed for its exceptional guest experience, associate satisfaction, market premiums, and superior return on investment.

Job Requirements

  • High school diploma or equivalent
  • Prior food service experience preferred
  • Strong guest satisfaction orientation
  • Effective time management and organization
  • Ability to work weekends and holidays
  • Excellent communication and teamwork skills

Job Qualifications

  • High school diploma or equivalent
  • Prior experience in food service is advantageous
  • Demonstrated focus on guest satisfaction
  • Exceptional time management and organizational skills
  • Excellent interpersonal and teamwork abilities

Job Duties

  • Provide friendly and approachable service with a passion for guest satisfaction
  • Handle guest concerns or complaints professionally and efficiently
  • Accurately take and deliver orders ensuring timely service
  • Maintain clean and organized dining spaces aligning with brand standards
  • Manage multiple tables or tasks simultaneously while keeping guests satisfied
  • Upsell menu items, beverages, and promotions to enhance guest experience and drive revenue
  • Collaborate effectively with colleagues, kitchen staff, and management for seamless operation
  • Adhere to uniform and grooming standards representing the hotel brand appropriately
  • Process payment transactions and use point-of-sale systems efficiently
  • Prepare meals to order following recipes and maintaining quality
  • Ensure proper food handling, storage, and preparation techniques
  • Comply with food safety and sanitation standards
  • Maintain consistency in portion sizes, plate presentation, and flavor profiles

Job Criteria

Experience

Mid Level (3-7 years)


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