Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $7.25
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Work Schedule

Flexible
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Benefits

Paid vacation
Paid sick time
Medical insurance
Dental Insurance
vision coverage
Prescription coverage
flexible scheduling

Job Description

The Cheesecake Factory is a renowned leader in experiential dining, named to FORTUNE Magazine's "100 Best Companies to Work For" list every year since 2014. Operating more than 350 restaurants across the United States and Canada, including its flagship The Cheesecake Factory brand as well as North Italia, Flower Child, and other FRC brands, this company stands out for its culinary-forward approach and relentless focus on hospitality. Additionally, The Cheesecake Factory supports its widespread restaurant operations with a bakery division that produces high-quality cheesecakes and baked goods for restaurants and external customers. Known for its dedication to creating delicious and memorable experiences, the company prides itself on delivering exceptional hospitality driven by passionate and skilled team members. The organization is committed to fostering an inclusive and welcoming workplace for all employees, embracing diverse identities, perspectives, backgrounds, and experiences. It is also an E-Verify and equal opportunity employer, offering reasonable accommodations for applicants with disabilities.

The Server role at The Cheesecake Factory is essential in maintaining the company's reputation for excellent service in a fast-paced, high-volume environment. Servers are responsible for creating a warm and welcoming guest experience by greeting customers promptly and guiding them through the menu with deep knowledge of food, beverages, and allergy information. This position requires a sharp eye for detail, as accurate order taking and efficient coordination with the kitchen staff are crucial to ensuring that every dish is delivered promptly and perfectly. Servers must manage multiple tables simultaneously, provide timely beverage refills, and maintain cleanliness of their work areas by completing sidework and closing duties. The role demands outstanding interpersonal and communication skills, enabling servers to build rapport with guests and handle high-pressure situations with patience and professionalism. This position offers steady hours, flexible scheduling with part-time or full-time opportunities, and significant earning potential through tips. The company provides benefits such as paid vacation, sick time, medical, dental, and vision coverage, along with career growth opportunities, world-class training, and various employee perks including discounts and recognition programs. This Server role is ideal for those passionate about hospitality and dedicated to delivering an exceptional dining experience that leaves guests eager to return.

Job Requirements

  • At least 12 months serving experience in a full-service restaurant
  • Strong communication and interpersonal skills
  • Ability to multitask and stay organized in a high-volume environment
  • Experience with payment processing and basic math skills
  • Dedicated, dependable, and punctual with a strong work ethic
  • Adaptable with problem-solving skills and attention to detail
  • Passion for hospitality and teamwork
  • Ability to lift up to 35 pounds, stand for extended periods, bend, reach, and twist
  • Minimum age of 18 years

Job Qualifications

  • At least 12 months serving experience in a full-service restaurant
  • Team player with strong communication and interpersonal skills
  • Ability to multitask and stay organized in a high-volume environment
  • Experience with payment processing and basic math skills
  • Dedicated, dependable, punctual, and reliable with a strong work ethic
  • Adaptable, problem-solving mindset with consistent attention to detail
  • Passion for hospitality, guest satisfaction, and teamwork
  • Ability to lift up to 35 pounds, stand for extended periods, continuously bend, reach and twist
  • Must be at least 18 years old

Job Duties

  • Warmly greet guests, creating a welcoming guest experience
  • Build rapport through casual conversation while providing attentive service
  • Orchestrate dining experiences in alignment with our defined service standards
  • Take and enter accurate orders using a POS system
  • Actively listen during guest interactions to anticipate needs
  • Share menu knowledge by making menu recommendations and answering questions about food allergies and ingredients
  • Guide guests in beer and spirit selections while demonstrating strong wine knowledge
  • Coordinate with the kitchen to ensure order accuracy and timely service
  • Deliver food and drinks with speed and a sense of urgency
  • Fill and refill beverages, clear tables, and manage multiple tables
  • Process payments accurately, including cash handling and credit/debit transactions
  • Follow instructions, procedures, and alcohol service guidelines
  • Demonstrate ownership of sidework and closing tasks to maintain cleanliness and organization
  • Work well under pressure with a positive, patient attitude

Job Criteria

Experience

Mid Level (3-7 years)


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