Server

Steak 'n Shake is a well-established restaurant chain founded in February 1934 in Normal, Illinois by Gus Belt, who pioneered the concept of premium burgers and hand-dipped milkshakes. For over 85 years, Steak 'n Shake has been synonymous with quality and tradition in the American dining industry. The company's name reflects its heritage, where "steak" stands for Steakburger and "shake" stands for hand-dipped milkshakes. Gus Belt famously demonstrated the superior quality of his burgers by grinding fresh steaks, including round, sirloin, and T-bones, right in front of guests. Today, this commitment to freshness and quality remains central to the Steak 'n Shake experience, promising guests the country’s best, freshest, and tastiest burgers and shakes.

The role of a Service Team Member on the Front of House team at Steak 'n Shake is vital in maintaining and elevating the guest experience. This part-time or full-time position involves various responsibilities such as cashier duties, serving, drive-thru operations, and hosting. The Service Team is dedicated to administering the 7 steps of service, ensuring every guest receives excellent hospitality while upholding cleanliness, sanitation, uniform standards, safety, security, and company policies. Individuals in this role must exhibit outstanding interpersonal skills and have the ability to retain up-to-date menu information and changes. The Service Team acts as the face of the restaurant, accountable for delivering Steak 'n Shake’s standards in guest service and satisfaction.

As part of the daily operations, the Service Team Member will receive assignments that may include cashiering, serving in the dining area, managing the drive-thru, and greeting guests as a hostess. This dynamic role requires a passionate commitment to guest service, maintaining an optimal restaurant appearance, and the flexibility to learn and efficiently perform all positions within the Front of House. Candidates must demonstrate basic math and reading skills, physical stamina to occasionally lift 20 to 30 pounds, and the ability to interact effectively with both guests and fellow associates.

The position involves more than just multi-tasking; it demands excellent decision-making and problem-solving skills, clear communication, and the capacity to stay professional and maintain strong relationships with team members and guests even in stressful situations. Personal hygiene and uniform cleanliness are also essential components of adhering to company standards. Additionally, when serving in a location offering full-service dining, employees can benefit from service rates plus tips.

Steak 'n Shake’s long legacy and ongoing commitment to quality offer a rewarding environment for those passionate about the food service industry. This role is an excellent fit for individuals eager to refine their customer service skills, foster teamwork, and contribute to the reputation of a company known for its iconic burgers and shakes. Prospective candidates who value a collaborative workplace and are ready to uphold the high standards of Steak 'n Shake are encouraged to apply online to be considered for a Service Team Member position in the Front of House.