Job Overview
Compensation
Hourly
Range $10.00 - $16.75
Benefits
competitive salary
meal discounts
flexible scheduling
Employee training programs
Career advancement opportunities
Health Insurance
Paid Time Off
Job Description
IHOP is a globally recognized restaurant chain known for its welcoming atmosphere and delicious breakfast offerings. Established as a family-friendly dining destination, IHOP specializes in serving a wide variety of pancakes, waffles, omelets, and other breakfast staples while also offering lunch and dinner menus. IHOP prides itself on providing a memorable dining experience that combines quality food with exceptional customer service. The company is committed to maintaining a warm and inviting environment where guests feel valued and satisfied during every visit. The team at IHOP includes dedicated professionals who work collaboratively to uphold the brand's reputation, ensuring that each meal is served promptly and courteously. IHOP operates with a strong emphasis on teamwork, respect, and a commitment to excellence in hospitality, making it a preferred place for both dining and employment within the restaurant industry.
The Server role at IHOP is an integral part of delivering outstanding guest experiences. Servers are responsible for greeting guests, seating them efficiently, taking and accurately communicating orders, and ensuring that customers receive prompt and courteous service throughout their dining experience. This role requires a combination of friendly interaction skills and attention to detail to manage guests' needs and dining expectations effectively. Servers at IHOP follow specific standard operating procedures (SOP) outlined in the company's 'Server Guidelines to Great Guest Service' to maintain a consistent and high-quality service standard. The position involves responsibilities such as handling guest inquiries and complaints tactfully, managing guest transactions, and maintaining the cleanliness and organization of the dining area. IHOP servers are expected to memorize menu items and terminology, ensuring knowledgeable and confident recommendations and responses to guests. This role demands flexibility, as servers must comply with various health, safety, and sanitation guidelines to provide a safe dining environment.
Being a server at IHOP is ideal for individuals who enjoy interacting with people, thrive in a fast-paced environment, and take pride in delivering excellent customer service. The position offers the opportunity to develop valuable communication skills and gain hospitality industry experience in a reputable and supportive setting. IHOP values diversity and inclusivity and strives to create a workplace where all team members feel respected and able to contribute their best. Working at IHOP can be a rewarding career choice for motivated individuals committed to guest satisfaction and teamwork. While specific employment terms and salary details are subject to location and management, IHOP generally offers competitive compensation and opportunities for growth within the company.
The Server role at IHOP is an integral part of delivering outstanding guest experiences. Servers are responsible for greeting guests, seating them efficiently, taking and accurately communicating orders, and ensuring that customers receive prompt and courteous service throughout their dining experience. This role requires a combination of friendly interaction skills and attention to detail to manage guests' needs and dining expectations effectively. Servers at IHOP follow specific standard operating procedures (SOP) outlined in the company's 'Server Guidelines to Great Guest Service' to maintain a consistent and high-quality service standard. The position involves responsibilities such as handling guest inquiries and complaints tactfully, managing guest transactions, and maintaining the cleanliness and organization of the dining area. IHOP servers are expected to memorize menu items and terminology, ensuring knowledgeable and confident recommendations and responses to guests. This role demands flexibility, as servers must comply with various health, safety, and sanitation guidelines to provide a safe dining environment.
Being a server at IHOP is ideal for individuals who enjoy interacting with people, thrive in a fast-paced environment, and take pride in delivering excellent customer service. The position offers the opportunity to develop valuable communication skills and gain hospitality industry experience in a reputable and supportive setting. IHOP values diversity and inclusivity and strives to create a workplace where all team members feel respected and able to contribute their best. Working at IHOP can be a rewarding career choice for motivated individuals committed to guest satisfaction and teamwork. While specific employment terms and salary details are subject to location and management, IHOP generally offers competitive compensation and opportunities for growth within the company.
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or food service preferred
- ability to stand for long periods
- ability to handle multiple tasks simultaneously
- availability to work flexible hours including weekends and holidays
- ability to communicate effectively in English
- must comply with health, sanitation and safety regulations
- ability to work as part of a team
Job Qualifications
- Ability to perform each essential duty satisfactorily
- knowledge of customer service principles
- effective communication skills
- basic math skills for handling cash and guest checks
- ability to memorize menu items and terminology
- ability to work in a fast-paced environment
- ability to follow standard operating procedures
- strong interpersonal skills
- willingness to comply with uniform and appearance standards
Job Duties
- Develop and maintain professional functional working relationships with IHOP team members and guests
- execute the Server Guidelines to great guest service per IHOP SOP to ensure a high-quality guest experience
- handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return
- communicate guest food orders and service requests in an accurate and timely manner
- memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge
- comply with SOP methods in regard to guest checks and maintaining cash control
- stock and rotate all needed supplies in the service areas and dining room
- comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP health, sanitation and safety guidelines
- clear, clean and reset tables and clean chairs, booths and floors after guests leave
- perform all cleaning duties according to posted cleaning charts
- comply with IHOP uniform and appearance standards per SOP guidelines
- perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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