Server

Duffy's is a vibrant and customer-focused restaurant renowned for delivering outstanding service and a memorable dining experience to every guest. As a well-established dining destination, Duffy's prides itself on creating a welcoming atmosphere where guests can enjoy exceptional food, beverages, and hospitality. Renowned for its dedication to excellence, Duffy’s places a strong emphasis on the quality of service complemented by a robust loyalty program called the MVP program, designed to reward guests for their patronage and enhance their overall experience. The restaurant environment encourages teamwork, professionalism, and a positive approach to both customer and coworker interactions, creating an inviting workplace for its employees.

The Server position at Duffy's is a pivotal role responsible for following the steps of excellent service to ensure every guest has an enjoyable and satisfying dining experience. This role requires a professional with outstanding communication skills, strong knowledge of the MVP program, and the ability to attentively and proactively cater to the needs of the guests. The server will escort guests to their tables when necessary, provide detailed explanations of the menu items including preparation methods and ingredients, upsell food and beverage options to enhance the guest’s visit and increase the average check, and process orders accurately in the POS system.

Additionally, servers at Duffy's play an essential role in maintaining the cleanliness and organization of dining areas by clearing tables, resetting them promptly, and assisting with various side duties including stocking supplies and performing light cleaning tasks such as sweeping and mopping. This position demands a high level of adaptability, stress tolerance, and attention to detail as employees must handle busy periods efficiently while maintaining composure and providing a positive experience for customers. Servers are also responsible for verifying guests' identification to comply with alcohol consumption laws and collecting payments, ensuring all interactions are handled professionally and efficiently.

Beyond the core food and beverage service, servers are encouraged to engage guests by reviewing the MVP program benefits and encouraging feedback through guest reviews. The role requires physical stamina, as servers must stand, walk, and carry out repetitive motions for extended periods while handling potential heavy lifting responsibilities of up to 40 lbs. Flexibility in working hours is essential with shifts encompassing days, nights, weekends, and holiday shifts. This job offers the opportunity to contribute positively to a dynamic restaurant environment where quality service is paramount and where employees are valued as part of the team that drives the restaurant’s success.