Job Overview
Employment Type
Full-time
Benefits
50% dining and carryout discounts
40% retail wine discounts
20% retail and private event discounts
monthly complimentary wine tasting for two
medical, prescription, dental, vision insurance
company matching 401(k) retirement plan
flexible savings accounts - health and dependent care
highly competitive pay with team member incentives and rewards
Pay Access before Pay Day
flexible schedules
Paid Time Off
Access to Team Member Relief Program
Employee Assistance Program providing mental health, legal and financial counseling
Employee Referral Bonus Program
Wine and Culinary Education
Career Growth Flight Plan
Milestones Recognition Program
Job Description
Cooper's Hawk Winery & Restaurants is a distinguished and innovative restaurant and winery company founded with the mission of bringing the Napa Valley experience to guests all across America. Established as a unique blend of an elegant tasting room and a polished casual dining restaurant with a scratch kitchen, Cooper's Hawk offers a premium wine and food experience to customers. The brand is renowned for its award-winning wines, having earned numerous accolades and being recognized as the Official Wines of the Screen Actors Guild (SAG) Awards. With the world's largest wine club membership, the company emphasizes community and connection through... Show More
Job Requirements
- Must represent Cooper's Hawk values
- must be at least 21 years of age
- minimum of 6 months of server experience required
- experience in a full-service, upscale casual restaurant or equivalent service environment preferred
- comfortable educating guests on the Wine Club membership program and inviting them to join
- hospitality-focused with passion and knowledge for guest service, food and wine
- ability to multitask and work calmly and effectively under pressure in fast-paced environment
- ability to work flexible shifts and schedules, inclusive of weekends and some holidays
- ability to stand and walk up to 10 hours per shift
- ability to lift and carry up to 40 pounds
- ability to perform essential functions to Cooper's Hawk standards with reasonable accommodation
Job Qualifications
- Minimum of 6 months of server experience
- experience in a full-service, upscale casual restaurant or an equivalent service environment preferred
- must be comfortable actively educating guests on the Wine Club membership program and inviting them to join
- hospitality-focused with a passion and knowledge for guest service, food and wine
- experience using POS systems
- must be able to read, write and understand English
- ability to multitask and work calmly and effectively under pressure in a fast-paced environment
- ability to work flexible shifts and schedules inclusive of weekends and some holidays
Job Duties
- Greet all guests with hospitality
- engage and answer questions about food, wine, and facilities in a friendly, helpful manner
- maintain full knowledge of Cooper's Hawk food, drink, wine menus and steps of service
- actively educate guests on the Cooper's Hawk Wine Club and its offerings and rewards and invite them to participate in the club with the goal of expanding our membership base
- actively communicate with bartenders, hosts and food runners to ensure we are delivering a memorable guest experience
- maintain an awareness of, and have a basic understanding of, the host and service assistant positions and support when needed
- pick up and deliver food orders to the table in a timely manner
Job Location
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