Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $17.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Points based bonus program
Daily Pay
Employee Referral Bonus
Job Description
Raines Co. is a well-established family-owned business, founded in 1988, that has grown into a fully integrated development, management, and investment company specializing in the hospitality industry. With a broad portfolio that includes the world’s leading hotel brands along with boutique hotels, Raines Co. has built a reputation for excellence in hotel operations and guest experiences. The company prides itself on maintaining a family-oriented culture that emphasizes building strong relationships not only with their associates but also with partners and communities in which they operate. This commitment to culture and quality service has positioned Raines Co. as a leader in... Show More
Job Requirements
- High school education or GED
- Previous experience in hotel or restaurant service preferred
- Ability to communicate effectively
- Excellent customer service abilities
- Strong organizational skills
- Ability to work flexible hours including weekends and holidays
- Ability to lift or move up to 30 pounds
- Must pass TIPS certification/alcohol awareness training and food handler training
- Ability to operate computer systems
- Must adhere to grooming standards
- Ability to resolve guest complaints and perform service recovery
- Availability to work varying shifts
- Background check required
Job Qualifications
- High school education/GED
- Previous experience in a hotel or related field preferred
- Ability to listen and communicate effectively
- Excellent customer service skills
- Strong organizational and time management skills
- Previous experience in a restaurant serving role
- Problem solver
- Previous experience in a fast-service restaurant
- Ability to work evenings, mornings, holidays and weekends
- Ability to cross-communicate with front and back of the house
Job Duties
- Ensure customer satisfaction while performing server duties
- Assist in ensuring product quality, restaurant cleanliness, maintenance and security standards are met
- Help ensure team provides fast, friendly, and accurate service
- Delegate tasks to team and provide follow-up and proactively assist fellow staff members
- Engage each guest to ensure they had a memorable experience
- Write MODs reports and drop deposits at the end of service when Manager/Supervisor isn't present
- Maintain register when manager isn't there
- Assist in training new staff members
- Communicate with the Restaurant Manager on a consistent basis
- Assist in implementing new policies with the Restaurant Manager
- Prepare and serve food and drinks for guests using suggestive selling techniques
- Have a thorough knowledge of menus and applicable specials
- Ring food orders into computer immediately, collect money from guests for entrees served and make change
- Ensure orders are accurate and presented in a timely manner
- Pre-bus all tables removing soiled dishes after each course
- Be able to operate the hotel computer system
- Perform opening and closing procedures along with side work as assigned
- Maintain a clean and efficient restaurant
- Know and comply with state food handling and liquor laws
- Engage guests in a cordial, efficient and professional manner
- Perform all set up and side work
- Adhere to hotel grooming standards
- Assist host and food runner as situations arise
- Resolve guest complaints and perform service recovery when required (escalate complaints to immediate supervisor if needed)
Job Location
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