Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $17.00
Benefits
50% dining and carryout discounts
40% retail wine discounts
20% retail and private events discounts
monthly complimentary wine tasting for two
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
telemedicine
Wellness Program
Company Matching 401(k) Retirement Savings Plan
flexible savings accounts - health and dependent care
Highly competitive pay
team member incentives and rewards
pay access before payday
flexible schedules
Paid Time Off
Access to Team Member Relief Program
Employee assistance program
Everyday Benefits program (pet, life, auto, home/property insurance)
employee discounts on goods and services
Employee Referral Bonus Program
Wine and Culinary Education
Career Growth Flight Plan
Milestones Recognition Program
Job Description
Cooper's Hawk Winery & Restaurants is a renowned establishment dedicated to delivering an exceptional dining and wine experience that captures the essence of Napa Valley. As a unique blend of an elegant tasting room and a polished casual restaurant with a scratch kitchen, Cooper's Hawk has become a destination for guests seeking quality food, award-winning wines, and an inviting atmosphere. Over the years, Cooper's Hawk wines have received hundreds of accolades and are proudly recognized as the Official Wines of the Screen Actors Guild® Awards. The company prides itself on creating a community where food and wine bring people together,... Show More
Job Requirements
- Must represent Cooper's Hawk values
- must be at least 21 years of age
- must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join
- ability to stand and walk up to 10 hours per shift
- ability to lift and carry up to 40 pounds
- ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation
Job Qualifications
- A minimum of 6 months of server experience required
- experience in a full-service, upscale casual restaurant or an equivalent service environment preferred
- must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join
- a hospitality-focused individual with a passion and knowledge for guest service, food and wine
- an individual who thrives in a team-based environment
- experience using POS systems
- must be able to read, write and understand English
- ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
- ability to work flexible shifts and schedules, inclusive of weekends and some holidays
Job Duties
- Greet all guests with hospitality
- engage and answer questions about food, wine, and facilities in a friendly, helpful manner
- maintain full knowledge of Cooper's Hawk food, drink, wine menus and steps of service
- actively educate guests on the Cooper's Hawk Wine Club and its offerings and rewards and invite them to participate in the Club with the goal of expanding our membership base
- actively communicate with bartenders, hosts and food runners to ensure we are delivering a memorable guest experience
- maintain an awareness of, and have a basic understanding of, the host and service assistant positions and support when needed
- pick up and deliver food orders to the table in a timely manner
- serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
- maintain awareness and basic knowledge of tasting room functions and retail products as well as how tastings are conducted, their cost, and the wines featured on the current monthly tasting
- maintain a safe, sanitary, organized, and stocked work area
- handle cash and utilize the POS system according to company standards
- follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
- perform other duties as assigned
Job Location
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