Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
401(k) Plan
Professional development opportunities
Job Description
Hotel Vandivort is a distinguished boutique hotel located in Springfield, Missouri, renowned for providing an inspiring and community-centric experience for both locals and travelers. Known as the first of its kind in the city, Hotel Vandivort blends sophisticated hospitality with modern comforts, making it a premier destination for guests seeking unique accommodations and exceptional service. This boutique hotel offers a luxurious yet welcoming atmosphere characterized by thoughtfully designed spaces, an emphasis on local culture, and a commitment to sustainability and guest satisfaction. Whether visitors are in Springfield for business or leisure, Hotel Vandivort aims to deliver personalized experiences that reflect... Show More
Job Requirements
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
- Knowledge of standard cash-handling procedures
- Fluency in oral and written English
- Vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
- Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
- Ability to lift, push, pull and carry up to 50 lbs
- Balance, stoop, kneel, crouch, crawl, reach, handle and finger throughout shift
- Full range of mobility and ability to travel up to 300 feet regularly during shift
- Continuous standing during preparation, service hours or expediting
- Moderate hearing to hear customers, supervisors and staff
- Excellent vision to see product is prepared appropriately
- Moderate comprehension and literacy to read and use records and special requests
- Ability to perform multiple tasks simultaneously
- Ability to follow verbal and written instructions
- Ability to communicate verbally and in writing
- Highly organized
- Ability to pay attention to sound and sight details in noisy and crowded situations
- Ability to use tact and understanding in stressful customer service situations
Job Qualifications
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Basic knowledge of customer service principles and food server function
- Knowledge of restaurant and kitchen operations
- Familiarity with standard cash-handling procedures
- Fluent in oral and written English
- Ability to memorize menu items and daily specials
- Ability to communicate effectively both verbally and in writing
- Professional and clean appearance
- Friendly, cheerful and courteous demeanor
Job Duties
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers
- Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
- Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed
- Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company
- Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
- Presents a clean and professional appearance at all times
- Maintains a friendly, cheerful and courteous demeanor at all times
- Performs other duties as assigned, requested or deemed necessary by management
Job Location
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