Server

Santa Monica, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(K) Plan with Employer Matching

health savings and flexible spending accounts

Basic Life and AD&D insurance

Employee assistance program

Discounts on hotels and restaurants

Employee Referral Bonus Program up to $1,000 per referral

Job Description

The Surfing Fox, located within The Pierside Hotel in Santa Monica, California, is a vibrant and creative restaurant that offers fresh California cuisine infused with the spirit and vibe of vintage surf culture. This contemporary dining destination celebrates the best of Southern California flavors paired with an inviting ocean breeze, making it a beloved spot for guests seeking a memorable gastronomic experience. The restaurant thrives on creativity, passion, and excellent service, bringing to life the true essence of California’s culinary scene in a casual yet sophisticated setting. The Surfing Fox stands out for its commitment to using local, fresh ingredients, blending traditional and modern culinary techniques to delight its patrons. With a focus on cultivating a lively atmosphere where guests can enjoy clinking glasses over an exceptional meal, the establishment fosters a community that feels like a second home for both employees and visitors alike.Show More

As part of The Pierside Hotel’s dynamic team, The Surfing Fox is looking for a Server to join their ranks. This is a regular full-time position based at 120 Colorado Ave, Santa Monica, California. The role involves providing prompt and courteous food service to restaurant customers under general supervision, ensuring that every guest’s dining experience is comfortable, enjoyable, and memorable. Servers at The Surfing Fox are independent thinkers who bring entrepreneurial spirit and creativity to their daily tasks, helping the restaurant to continuously innovate and exceed industry standards. The ideal candidate will be passionate about food and hospitality, attentive to detail, and a proactive team player who values personal and professional growth. Employees are welcomed into an environment that invests in their success beyond mere work output, embracing their unique personalities and encouraging them to break preconceived norms and embrace risk-taking in service and customer engagement. If you have a passion for serving others, a flair for customer interaction, and a desire to work in an inspiring place where California cuisine meets sunshine and surf culture, this position offers a fulfilling career path in the vibrant restaurant industry.Show Less

Job Requirements

High school education or equivalent
Previous experience in similar position of 3 months or longer
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
Must know standard cash-handling procedures
Must be fluent in oral and written English
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
Able to lift, push, pull and carry up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time
Able to balance, stoop kneel, crouch, crawl, reach handle and finger throughout the shift
Full range of mobility with the ability to travel up to 300 feet regularly throughout the shift
Ability to stand continuously during preparation, service hours or expediting
Must have moderate hearing to hear customers, supervisors, and communicate with other staff
Must have excellent vision to ensure product preparation quality
Must be able to comprehend, read and use records and all special requests
Capable of multitasking, following verbal and written instructions and communicating effectively both verbally and in writing
Highly organized with ability to focus on sound and sight details in crowded and noisy settings
Able to use tact and understanding when handling customer service problems including stressful and emotional situations

Job Qualifications

High school education or equivalent
Previous experience in similar position of 3 months or longer
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
Must know standard cash-handling procedures
Must be fluent in oral and written English
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages

Job Duties

Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers
Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company
Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility
Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
Presents a clean and professional appearance at all times
Maintains a friendly, cheerful and courteous demeanor at all times
Performs other duties as assigned, requested or deemed necessary by management

Job Location

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