Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and development programs
diverse and inclusive workplace environment
Job Description
The Houston Marriott Medical Center/Museum District, located at 6580 Fannin Street in Houston, Texas, is a distinguished hotel that is part of the prestigious Marriott International portfolio. Marriott International is globally renowned for its commitment to exceptional hospitality standards and delivering unforgettable guest experiences. The Houston Marriott Medical Center/Museum District combines contemporary amenities, a prime location near medical and cultural landmarks, and a welcoming atmosphere to offer an unparalleled experience for both business and leisure travelers. As a full-service hotel, it provides diverse food and beverage options, including fine dining, casual eateries, and banquet services tailored to meet the needs of its varied clientele. The hotel prides itself on a culture of excellence, professionalism, and fostering a diverse and inclusive workplace where associates can thrive and grow their careers within the hospitality industry.Show More
This job opportunity is for the position of Guest Service Expert, categorized under the Food and Beverage & Culinary job sector. The role is full-time and non-management, situated on-site at the Houston Marriott Medical Center/Museum District, and involves active engagement with guests to create a memorable dining experience. The Guest Service Expert is not only responsible for facilitating food and beverage services but also serves as a vital contributor to the overall guest experience by ensuring the environment is welcoming, clean, and efficient. This role demands a high level of energy as employees remain on their feet and move around for extended periods, navigating potentially uneven or slippery surfaces while interacting with guests and colleagues.
The Guest Service Expert takes on varied responsibilities, from setting tables properly and maintaining cleanliness in dining areas to communicating effectively with kitchen staff and managing food and drink orders. This position requires a hands-on approach to work, including lifting and carrying objects up to 25 pounds unaided and collaborating in multi-person tasks for heavier items. Maintaining uniform standards, personal appearance, and professional communication is essential to uphold Marriott's commitment to quality and service excellence. The hotel values safety, adherence to company policies, and quality standards as essential pillars of success for this position.
Ideal candidates should have at least a high school diploma or GED equivalent, with less than one year of related work experience considered acceptable, highlighting Marriott's openness to training and developing new talent. No prior supervisory experience is necessary, making this an excellent entry-level opportunity for those passionate about hospitality and eager to grow in a supportive, globally recognized brand environment. Marriott International promotes equal employment opportunities and values diversity, welcoming associates from all backgrounds and experiences to contribute to a vibrant, inclusive workplace culture.
Joining the Houston Marriott Medical Center/Museum District means becoming part of a global community of hospitality professionals dedicated to innovative, heartfelt service: the hallmark of Marriott Hotels worldwide. This role offers associates a chance to build a fulfilling career, grow through comprehensive training programs, and participate in a community that celebrates individuality and teamwork. The position embodies the spirit of JW Marriott, part of Marriott's luxury portfolio, committed to creating a supportive environment where associates' well-being and professional development are paramount. Being a Guest Service Expert here means more than performing tasks—it means delivering the "Wonderful Hospitality. Always." promise and making every guest interaction a memorable one.Show Less
The Guest Service Expert takes on varied responsibilities, from setting tables properly and maintaining cleanliness in dining areas to communicating effectively with kitchen staff and managing food and drink orders. This position requires a hands-on approach to work, including lifting and carrying objects up to 25 pounds unaided and collaborating in multi-person tasks for heavier items. Maintaining uniform standards, personal appearance, and professional communication is essential to uphold Marriott's commitment to quality and service excellence. The hotel values safety, adherence to company policies, and quality standards as essential pillars of success for this position.
Ideal candidates should have at least a high school diploma or GED equivalent, with less than one year of related work experience considered acceptable, highlighting Marriott's openness to training and developing new talent. No prior supervisory experience is necessary, making this an excellent entry-level opportunity for those passionate about hospitality and eager to grow in a supportive, globally recognized brand environment. Marriott International promotes equal employment opportunities and values diversity, welcoming associates from all backgrounds and experiences to contribute to a vibrant, inclusive workplace culture.
Joining the Houston Marriott Medical Center/Museum District means becoming part of a global community of hospitality professionals dedicated to innovative, heartfelt service: the hallmark of Marriott Hotels worldwide. This role offers associates a chance to build a fulfilling career, grow through comprehensive training programs, and participate in a community that celebrates individuality and teamwork. The position embodies the spirit of JW Marriott, part of Marriott's luxury portfolio, committed to creating a supportive environment where associates' well-being and professional development are paramount. Being a Guest Service Expert here means more than performing tasks—it means delivering the "Wonderful Hospitality. Always." promise and making every guest interaction a memorable one.Show Less
Job Requirements
- high school diploma or G.E.D. equivalent
- less than one year of related work experience
- ability to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
- ability to work on sloping, uneven, or slippery surfaces
- adherence to uniform and appearance standards
- willingness to perform hands-on tasks and other reasonable job duties as assigned
Job Qualifications
- high school diploma or G.E.D. equivalent
- less than one year of related work experience
- no supervisory experience required
- excellent communication skills
- ability to work in a fast-paced environment
- strong customer service orientation
- ability to collaborate with team members
Job Duties
- set tables and prepare dining areas for guests
- communicate effectively with kitchen and serving staff
- interact with guests to ensure satisfaction
- serve food and beverages as needed
- clean and maintain work areas and supplies
- adhere to safety and company policies and procedures
- maintain professional appearance and communication
Job Location
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