Job Overview
Employment Type
Full-time
Compensation
Salary
Range $99,000.00 - $140,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Bonuses
Professional Development
Job Description
The Ritz-Carlton San Francisco, located at 600 Stockton St, San Francisco, California, is part of the illustrious Ritz-Carlton portfolio under Marriott International. Renowned worldwide for its luxury hospitality and exceptional guest service, this hotel sets the standard for elegant comfort and impeccable care in the hospitality industry. With more than 100 award-winning properties globally, The Ritz-Carlton continues to uphold a reputation for excellence, creating lifelong memories for guests through the unwavering dedication of its Ladies and Gentlemen — the passionate professionals who embody the brand's values and Gold Standards.
This management position is full-time and based at The Ritz-Carlton San Francisco, offering an attractive annual pay range of $99,000 to $140,000, along with bonus eligibility. The role focuses on managing the execution of all operations within the rooms area departments, which include Front Office, Engineering and Maintenance, and Housekeeping. As a manager, you will oversee the staff and lead a specific team to meet or exceed property goals. Your leadership will be pivotal in driving continuous improvements in guest and employee satisfaction while maximizing the department's financial performance.
In this role, you will monitor compliance with operational standards, implement action plans based on guest and employee satisfaction data, and foster a work environment centered on motivation, empowerment, teamwork, and a passion for service excellence. The ideal candidate will be responsible for translating property goals to the team, ensuring the team understands and meets the expectations set by the General Manager, and maintaining an enthusiastic and confident leadership style. Promoting professionalism, courtesy, and responsiveness among employees is also essential to maintaining the high-caliber service The Ritz-Carlton is known for.
Additional responsibilities include managing profitability through reviewing financial and operational data, overseeing key control programs, conducting quality audits, and performing human resources activities such as interviewing, hiring, and training new staff. You will be expected to maintain clear and timely communication across the team regarding all goals and results, engage with staff through regular meetings, and schedule shifts strategically to meet guest demand and operational needs.
At The Ritz-Carlton, you will uphold the Gold Standards, including the Employee Promise, Credo, and Service Values, which form the foundation of daily operations and the overall culture. This role not only requires operational expertise but also a genuine commitment to the brand’s mission of delivering rare and special luxury service.
Joining The Ritz-Carlton San Francisco means becoming part of a diverse and inclusive workplace where the unique backgrounds of associates are respected and celebrated. The organization is an equal opportunity employer and is committed to compliance with all applicable laws pertaining to discrimination and hiring practices. This is your chance to belong to an incredible global team, do your best work, and become the best version of yourself while contributing to an iconic luxury hospitality brand.
This management position is full-time and based at The Ritz-Carlton San Francisco, offering an attractive annual pay range of $99,000 to $140,000, along with bonus eligibility. The role focuses on managing the execution of all operations within the rooms area departments, which include Front Office, Engineering and Maintenance, and Housekeeping. As a manager, you will oversee the staff and lead a specific team to meet or exceed property goals. Your leadership will be pivotal in driving continuous improvements in guest and employee satisfaction while maximizing the department's financial performance.
In this role, you will monitor compliance with operational standards, implement action plans based on guest and employee satisfaction data, and foster a work environment centered on motivation, empowerment, teamwork, and a passion for service excellence. The ideal candidate will be responsible for translating property goals to the team, ensuring the team understands and meets the expectations set by the General Manager, and maintaining an enthusiastic and confident leadership style. Promoting professionalism, courtesy, and responsiveness among employees is also essential to maintaining the high-caliber service The Ritz-Carlton is known for.
Additional responsibilities include managing profitability through reviewing financial and operational data, overseeing key control programs, conducting quality audits, and performing human resources activities such as interviewing, hiring, and training new staff. You will be expected to maintain clear and timely communication across the team regarding all goals and results, engage with staff through regular meetings, and schedule shifts strategically to meet guest demand and operational needs.
At The Ritz-Carlton, you will uphold the Gold Standards, including the Employee Promise, Credo, and Service Values, which form the foundation of daily operations and the overall culture. This role not only requires operational expertise but also a genuine commitment to the brand’s mission of delivering rare and special luxury service.
Joining The Ritz-Carlton San Francisco means becoming part of a diverse and inclusive workplace where the unique backgrounds of associates are respected and celebrated. The organization is an equal opportunity employer and is committed to compliance with all applicable laws pertaining to discrimination and hiring practices. This is your chance to belong to an incredible global team, do your best work, and become the best version of yourself while contributing to an iconic luxury hospitality brand.
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years experience in guest services, front desk, housekeeping, or related area
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to manage multiple departments simultaneously
- Proficiency in operational standards and compliance
- Ability to work in fast-paced environment
- Guest-focused mindset
- Strong problem-solving abilities
Job Qualifications
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years experience in guest services, front desk, housekeeping, or related professional area
- Proven management experience in hospitality or related field
- Knowledge of luxury hospitality standards
- Ability to lead and motivate teams
- Strong organizational skills
- Familiarity with financial report analysis
- Exceptional customer service skills
- Ability to implement company policies effectively
Job Duties
- Manages the execution of all operations in the rooms area departments and manages staff
- Leads specific team while assisting with meeting or exceeding property goals
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Understands employee and guest satisfaction results and develops action plans to address needed areas and expand on strengths
- Sets clear expectations with the General Manager for the team
- Verifies that the team has the capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding guests’ ever-changing needs and expectations and exceeding them
- Follows property specific second effort and recovery plan
- Publishes all guest satisfaction results timely including forms, comment cards and letters
- Takes proactive approaches dealing with employee and guest concerns
- Extends professionalism and courtesy to employees and guests at all times
- Communicates and updates all goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Schedules the team against guest and hours/occupied room goals
- Monitors compliance with standards and procedures
- Performs hourly job functions as needed
- Provides excellent customer service by being readily available/approachable for guests
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Performs required annual Quality audit with General Manager and Regional Director
- Verifies that a viable key control program is in place
- Interviews and assists in making hiring decisions
- Promotes Guarantee of Fair Treatment and Open Door policies
- Verifies orientations for new team members are thorough and timely completed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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