Senior Restaurant Manager

Raleigh, NC, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $85,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Paid Time Off

Monthly bonuses

annual bonuses

Paid management training program

Employee Referral Program

Exclusive employee discounts

holidays off

Financial Assistance Program

Job Description

P.F. Chang's is a well-established and renowned restaurant chain known for its innovative approach to Chinese cuisine and exceptional dining experience. With a widespread presence across the United States and internationally, P.F. Chang's prides itself on delivering high-quality food and outstanding customer service in a vibrant and welcoming atmosphere. The company values its team members and is committed to providing a work environment that fosters growth, inclusivity, and teamwork. P.F. Chang's offers numerous opportunities for career advancement within its dynamic and fast-paced hospitality industry, making it an ideal place for professionals who are passionate about restaurant management and guest satisfaction.

The Senior Restaurant Manager at P.F. Chang's plays a pivotal role in overseeing and managing all front-of-house operations to ensure that each guest receives top-notch service. This full-time salaried position offers a competitive pay range of $65,000 to $85,000 annually, depending on experience, along with a comprehensive benefits package that includes medical, dental, vision insurance, 401(k) retirement plans, and paid time off. The role demands leadership that is both hands-on and strategic, requiring the ability to supervise hospitality team members, manage schedules, enforce dress codes, uphold safety and sanitation standards, and handle guest service issues with professionalism and empathy.

Responsibilities include facilitating training programs, conducting pre-shift meetings for daily guidance, managing inventory and controllable expenses, and ensuring the restaurant maintains a safe and clean environment. The Senior Restaurant Manager is also expected to inspire and lead the team by embodying P.F. Chang's mission and values, creating a supportive community culture within the establishment. The position requires physical stamina, including the ability to stand and walk for extended hours, lift moderately heavy objects, and operate kitchen equipment safely. This role is ideal for someone with hands-on experience in a high-volume setting, strong communication skills, and the ability to mentor team members effectively. P.F. Chang's commitment to promoting from within and providing professional development opportunities further enhances the career trajectory for successful candidates in this role.

Job Requirements

3 plus years of experience in restaurant management
Must possess a valid driver’s license to perform occasional duties such as providing shift coverage, meeting liquor license requirements depending on the state, delivering large catering orders which may include operating a rental truck, making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations
Experience working in a hands-on, fast paced, high volume environment
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide direction to your teams

Job Qualifications

3 plus years of experience in restaurant management
Experience working in a hands-on, fast paced, high volume environment
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide direction to your teams
Experience in a casual restaurant or upscale dining preferred
Experience working in a corporate restaurant chain with established processes, systems, and accustomed to corporate structure and protocols preferred
Involvement or understanding of managing inventory, cost of goods and overall control of financials preferred

Job Duties

Supervises and facilitates training of all Hospitality Team Members
Must be able to articulate clearly to Team Members, other members of Management, and our Guests
Develops schedules for all Hospitality Team members
Holds pre-shift meetings to provide daily focus and continuous direction for staff
Holds front of house staff accountable for dress code standards
Accountable for following and executing all state safety and sanitation guidelines
Supports the execution of inventory
Manages controllable expenses for their area of responsibility
Ensure all side work is appropriately assigned and completed
Manages check-outs for all Hospitality staff
Ensures a clean and safe environment for all Team Members and Guests
Handles Guest Service issues professionally and with compassion
Lives the Message in all aspects of the position and inspires others to do the same
Must be able to stand and walk for periods of eight to ten hours in length each shift
Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs repeatedly during a shift. At times it might be necessary to lift up to 50 lbs
S/he must be able to operate kitchen equipment including a wok, mixer, slicer, buffalo chopper as well as have the ability to use knives appropriately and maintain their integrity