Senior Receptionist and Switchboard

El Cajon, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $22.00

Benefits

Medical insurance

Dental Insurance

Life insurance

Disability insurance

retirement savings plan

Tuition Assistance

Paid vacation

Paid holidays

Job Description

Ricoh is a global integrated solutions provider known for connecting people and technology to create exceptional customer experiences. The company empowers digital workplaces by offering innovative services and technologies that enable organizations to work smarter from any location. Ricoh’s mission is to unlock the potential in every organization by managing and sharing information efficiently, thereby driving business success and guiding customers towards a more sustainable future. Ricoh values a high-performance culture driven by passion, purpose, and collaboration, making it an ideal environment for professionals seeking growth and meaningful work.

The Senior Receptionist & Switchboard Operations position at Ricoh Headqua... Show More

Job Requirements

High school diploma
Eight plus years experience as a receptionist in a busy switchboard environment preferred
Typing speed of 40 wpm
Flexible to work hours between 7:00 AM and 5:00 PM
Strong verbal and written communication skills
Customer service and relations skills
Proficient PC skills
Ability to handle high volume telephone calls

Job Qualifications

High school diploma
Experience working in a Headquarters environment preferred
Over 8 years experience as a receptionist in a busy switchboard environment preferred
Typing speed of 40 wpm
Strong verbal and written communication skills
Demonstrated customer service and relations skills
Proficient PC skills
Basic clerical and secretarial skills
Ability to handle high volume telephone calls
Good organizational and judgment skills

Job Duties

Greet visitors, ask them to sign in, issue visitor badges, process and assign wireless network accounts, contact employees visitors are to see
Activate access for temporary badges for employees who forgot or lost their badges or if malfunctioning
Answer and properly route global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to callers
Prioritize calls and escalate customer service issues to proper chain of command
Ensure company phone and speed dial lists are current
Train backup personnel and provide guidance on policies and procedures
Notify employees upon receipt of inbound deliveries or direct deliveries to Mail Room
Provide light administrative support such as issuing facility access cards, scheduling meeting rooms, assisting with miscellaneous administrative tasks
Proactively seek additional work during downtime
Follow up on loaned access cards and contact Security if cards are not returned
Maintain a neat and orderly reception area
Perform other duties as assigned by Site Manager

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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