SENIOR RECEPTIONIST

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $24.00 - $25.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave

Job Description

Rapport is a specialized division of FLIK Hospitality Group, which is a part of Compass Group USA, one of the world’s leading foodservice and hospitality companies. Rapport focuses specifically on guest and employee services, meeting and event planning, and conference center management. Unlike recruitment agencies, Rapport does not involve temporary contracts. Instead, it is committed to long-term career development, allowing its ambassadors to enjoy comprehensive benefits and career growth opportunities by working directly with the company. This creates an environment where employees can thrive professionally while contributing to a dynamic and evolving workplace culture. Rapport prides itself on promoting a... Show More

Job Requirements

  • Associates degree or equivalent professional experience
  • excellent oral and written communication skills
  • basic computer proficiency
  • ability to work under pressure and prioritize tasks
  • strong interpersonal skills
  • discretion and confidentiality
  • willingness to learn and receive feedback
  • ability to coordinate and manage change
  • customer service orientation

Job Qualifications

  • Associates degree or equivalent professional VIP client-facing work experience
  • excellent oral and written communication skills
  • basic computer skills and knowledge of office technology
  • ability to work under pressure and manage multiple priorities
  • strong sense of integrity and discretion
  • willingness to learn and adapt to change
  • passion for delivering platinum-level service
  • ability to work independently and take ownership of responsibilities

Job Duties

  • Answer incoming calls and direct them to appropriate associates
  • greet and direct visitors warmly and efficiently
  • manage internal visitor greeting processes
  • act as first point of contact for all activities and emergencies
  • oversee conference center operations and resolve any arising challenges
  • conduct room appearance inspections and coordinate with building operations
  • handle meeting room bookings and manage reservation system
  • monitor on-floor conference room activities, including meeting schedules and attendee management
  • communicate requests to support departments such as maintenance, IT, audiovisual, and mailroom
  • ensure thorough understanding and readiness for emergency procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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