Senior Personal Property Adjuster (Field)

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $66,500.00 - $86,200.00

Benefits

comprehensive medical plans

Dental Insurance

Vision Insurance

401(k) Plan

Pension Plan

Life insurance

Parental benefits

Adoption assistance

Paid Time Off

Paid holidays

paid volunteer hours

wellness programs

Career path planning

Continuing education opportunities

Job Description

USAA is a leading financial services group committed to providing insurance, banking, investment, and retirement products and services primarily to members of the U.S. military, veterans, and their families. With a strong foundation built on the core values of honesty, integrity, loyalty, and service, USAA has established itself as a trusted choice within the military community. The company is dedicated to empowering its members to achieve financial security through highly competitive products, exceptional service, and trusted advice. USAA's culture emphasizes community impact and employee fulfillment, creating a supportive and rewarding workplace environment.

The Senior Property Adjuster role at USAA... Show More

Job Requirements

High school diploma or equivalent
At least 2 years of relevant property adjusting or claims experience
Working knowledge of residential construction
Experience using estimating software like Xactimate
Demonstrated negotiation and investigation capabilities
Knowledge of property claims contracts and applicable laws
Ability to multitask and manage multiple business tools
Willingness and ability to travel up to 50% locally and nationally
Must obtain an insurance adjuster license within 90 days
Must reside within 45 minutes of Denver, CO, Colorado Springs, CO, or Kansas City, MO airport
Valid driver’s license and compliance with USAA driving requirements
Physical ability to inspect confined spaces, lift 35 pounds, climb ladders
US military service or spouse/domestic partner status preferred
No visa sponsorship provided

Job Qualifications

High school diploma or GED
Minimum 2 years relevant property or claims adjusting experience
Knowledge of residential construction
Proficient use of estimating tools like Xactimate
Strong negotiation, investigation, communication, and conflict resolution skills
Understanding of property claims contracts and state laws
Ability to prioritize and multitask across multiple applications
Ability to travel up to 50% of the year
Insurance adjuster license acquisition within 90 days
Prior experience with virtual claims technologies
Advanced knowledge of Xactcontents
Experience with large loss contents-only claims
Bachelor’s degree preferred
Relevant industry designations (CPCU, AIC, SCLA)
Active adjuster license holder preferred
US military or military spouse/domestic partner experience preferred

Job Duties

Manage assigned claims caseload with moderate complexity damages
Partner with vendors and internal business partners to resolve claims
Investigate claim damages through research and analysis
Identify coverage concerns and create SIU referrals when appropriate
Determine and negotiate claims settlements
Maintain accurate and thorough claim file documentation
Utilize estimating technology platforms and virtual inspection tools
Apply knowledge of inspection, damage mitigation, and restoration techniques
Serve as an informal resource for team members
Address jurisdictional challenges related to claims
Support workload surges and catastrophe response operations
May be assigned CAT deployment travel
Manage various types of claims including higher complexity
Ensure compliance with risk and business activity policies

Job Location

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