Senior Operations Manager – Food & Beverage (HtlOps)

Marriott International is a globally renowned hospitality company committed to delivering exceptional guest experiences through a diverse portfolio of brands. Among these, JW Marriott stands out as a luxury brand offering unique and refined hospitality in more than 100 exquisite locations worldwide. The Anaheim Marriott, where this position is located, operates in Anaheim, California, providing a high standard of service and luxury accommodations. This hotel is known for its dedication to guest satisfaction, innovation in service, and a collaborative work culture that values diversity and inclusion.

The Food and Beverage Manager role at the Anaheim Marriott is a management position that requires oversight and leadership in the daily operations of the hotel's Food and Beverage (F&B) department. The role is full-time and offers an annual salary ranging from $86,000 to $113,000, with eligibility for bonuses based on performance. This position is critical in ensuring that all F&B services meet the highest standards of quality, comply with company policies, and fulfill the guests' expectations consistently. The manager supervises daily shift operations, manages budgetary concerns, and ensures that all legal and regulatory requirements are strictly followed.

In this role, the Food and Beverage Manager is responsible for a wide array of operational and human resource activities. This includes assisting with ordering supplies; supervising staff; conducting performance appraisals; training staff to align with brand philosophy; maintaining cleanliness standards; and fostering an empowering, motivational work environment. The manager acts as a role model, setting a positive example for customer service and guest relations, and addresses guest concerns proactively. They also play a vital role in employee development by coaching, mentoring, and supporting their team to improve skills and knowledge.

The manager must maintain effective communication channels, analyze operational metrics such as productivity and budget reports, and ensure all team members work cohesively toward excellence. The role demands a mix of hands-on involvement and leadership, including the ability to perform employees' duties when necessary. It demands proactive problem-solving skills, professionalism, and a genuine passion for hospitality.

Marriott International and JW Marriott emphasize a workplace culture that respects and celebrates diversity, offering equal opportunities to all employees regardless of background. The company is committed to non-discrimination and supports a holistic well-being approach to employee engagement. Joining JW Marriott means becoming part of a global team where associates are encouraged to grow, feel motivated, and deliver the signature hospitality the brand is known for worldwide. This role not only offers a competitive salary and benefits but also the opportunity to work in a luxury environment where one can truly flourish.